Utility Billing Specialist

City of West University Place; West University Place (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

City of West University Place is seeking a Utility Billing Specialist to coordinate and perform a range of accounting and clerical duties for utility billing. The role involves customer service, data entry, and maintaining various accounting records to support city operations.

The position requires an Associate's degree in Accounting or related field and emphasizes accuracy in data handling, cross-department liaison, and routine reporting to ensure billings and budgets are managed effectively.

Qualifications

• Associate's degree in Accounting or related field is required.

Responsibilities

• Provide information in person or by phone/email to residents, vendors, and internal/external departments; respond to citizen concerns and/or complaints.
• Prepare monthly utility bills, including final bills, past due notices, and shut offs; update accounts and meter readings as needed.
• Prepare, maintain, and distribute audit-related and other reports; research discrepancies and compile information for budgets and accounting processes.
• Enter and retrieve data in filing systems, online applications, and databases.
• Perform other duties of a similar nature or level.

Skills

Customer service

Data entry

Bookkeeping

Record keeping

Balancing transactions

Accounts management

Education

Associate's degree in Accounting

Job description

Utility Billing Specialist

FLSA STATUS

Non-Exempt

POSITION SUMMARY

This position coordinates and performs a variety of technical and clerical accounting functions; performs customer service duties for utility billing, performs data entry; creates, updates, and maintains various types of accounting and utility records; liaises with vendors and City departments regarding accounting matters; and performs other related duties as assigned.

TYPICAL CLASS ESSENTIAL DUTIES

• 1. Performs customer service duties to include providing information in person or via phone and/or email to residents, vendors, and internal or external departments or agencies; and responding to citizen concerns and/or complaints
• 2. Prepares monthly utility bills; including final bills, past due notices, and shut offs. Work may involve downloading, assessing, uploading, and/or posting meter readings; maintaining and updating accounts, including new or cancelled accounts; entering services orders; and/or performing related duties
• 3. Prepares, maintains, uploads, distributes, and/or updates audit-related and other reports, records, statements, and documents; work may involve researching discrepancies, and gathering and compiling information related to budgets and other accounting/fiscal processes
• 4. Enters or retrieves information into/from, and maintains applicable filing and online systems, applications, and other databases
• 5. Performs other duties of a similar nature or level.

TRAINING AND EXPERIENCE

Associate's degree in Accounting or related field or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS

None

KNOWLEDGE

• Principles and practices of bookkeeping;
• Processes and techniques in assigned area of responsibility;
• Basic mathematical concepts;
• Office procedures, methods, and equipment;
• Customer service principles;
• Data entry techniques;
• Applicable local, State, and Federal laws, rules, and regulations.

SKILLS

• Performing basic mathematical calculations;
• Maintaining records;
• Providing customer service;
• Operating computers and applicable software;
• Researching discrepancies;
• Tabulating, recording, and balancing transactions;
• Performing accounting adjustments;
• Performing data entry;
• Operating standard office equipment;
• Preparing, compiling, and reviewing reports;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

PHYSICAL REQUIREMENTS

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.