Utility Billing Specialist

Gfoat; Sinton (TX); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Gfoat is seeking a Utilities Billing Clerk to perform intermediate technical and clerical work in our city utility billing operations. You will process, verify, and mail bills; handle customer service requests in person and by phone; and support residents with account information.

The role requires accurate data entry, cash handling, and ability to use the City’s electronic billing systems. You will greet customers, answer inquiries, process payments and service orders, and maintain billing

Responsibilities

• Greets and assists customers regarding utility accounts, payments, and City services.
• Responds to customer inquiries and complaints related to utility billing and services; follows up as necessary.
• Operates a multiline telephone system; directs calls to appropriate personnel and takes messages as needed.
• Accepts and processes utility service applications, bank draft authorizations, and various service orders.
• Processes utility payments and reconciles the cash drawer; identifies and corrects discrepancies.
• Issues solicitor permits and garbage contractor replacement lists for curbside totes.
• Processes and mails computerized utility bills, disconnect notices, bank drafts, and returned check notices.
• Processes disconnect lists for delinquent utility accounts.
• Performs general office support duties including copying, filing, data entry, maintaining utility records, typing correspondence, ordering supplies, and importing utility reports into the City’s electronic utility billing system.

Job description

Gfoat is seeking a Utilities Billing Clerk to perform intermediate technical and clerical work in our city utility billing operations. You will process, verify, and mail bills; handle customer service requests in person and by phone; and support residents with account information.

The role requires accurate data entry, cash handling, and ability to use the City’s electronic billing systems. You will greet customers, answer inquiries, process payments and service orders, and maintain billing