Utility Billing & Customer Service Specialist

City of Auburn (AL); Auburn (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

City of Auburn (AL) is seeking a Customer Service Representative for the Utility Billing Office to provide in-person, phone, and email assistance. The role reports to the Customer Service Supervisor in the Finance Department.

Responsibilities include account management, daily payment processing, and handling high bill adjustments. A High school diploma or equivalent plus related experience is required, with strong communication skills and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent; six months’ experience.
• Knowledge of utility billing policies and procedures.
• Excellent communication and customer service skills.
• Proficient with Word, Excel, PowerPoint.
• Ability to work independently and with the public.

Responsibilities

• Provides assistance to utility customers in person, by telephone and by email.
• Establishes and closes utility accounts and performs account maintenance.
• Processes and balances daily customer payment batches; prepares batch reconciliations, deposits, and reports.
• Reviews, calculates, and processes utility customers’ requests for high bill adjustments.
• Performs other related job duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

City of Auburn (AL) is seeking a Customer Service Representative for the Utility Billing Office to provide in-person, phone, and email assistance. The role reports to the Customer Service Supervisor in the Finance Department.

Responsibilities include account management, daily payment processing, and handling high bill adjustments. A High school diploma or equivalent plus related experience is required, with strong communication skills and proficiency in Microsoft Office.