Customer Care Specialist – Billing & Support

Amwaste; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Amwaste in Birmingham, AL is seeking a Customer Service Specialist to provide efficient and courteous service by telephone and in person. The role emphasizes adherence to established customer service standards and requires effective communication across departments to coordinate services and account status.

The ideal candidate will have a high school diploma or GED (preferred) and about two years of related call center experience, helping customers with billing, rates, and payments while

Qualifications

• High School Diploma or GED preferred.
• Two years related experience in a call center.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

Skills

Customer service

Telephone support

Education

High School Diploma or GED

Job description

Amwaste in Birmingham, AL is seeking a Customer Service Specialist to provide efficient and courteous service by telephone and in person. The role emphasizes adherence to established customer service standards and requires effective communication across departments to coordinate services and account status.

The ideal candidate will have a high school diploma or GED (preferred) and about two years of related call center experience, helping customers with billing, rates, and payments while