Utility Customer Service & Billing Specialist

Bentonville Library; Bentonville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Bentonville Library is seeking a detail-oriented candidate to maintain utility accounts and research payments for electric, water, sewer, and refuse services. You will process payments, balance deposits, and enter data in billing software while assisting customers via phone, email, or in person.

Strong computer skills, accuracy, and the ability to communicate clearly with the public are essential for success in this role at the City.

Qualifications

• High school diploma or GED or equivalent.
• Ability to balance and record payments accurately.
• Proven ability to learn and use billing and imaging software.

Responsibilities

• Serves approx. 30,000 utility customers with service inquiries.
• Processes payments totaling about $129,000,000 annually.
• Enters data into billing software and balances payments.
• Answers phone, email, and in-person inquiries about accounts.
• Operates imaging software for archiving and research.
• Set up, transfer, and terminate utility services.

Skills

Customer service

Data entry

Microsoft Word

Excel

Office communication

Education

High school diploma or GED

Tools

Billing software

Imaging software

Office machines

Job description

Bentonville Library is seeking a detail-oriented candidate to maintain utility accounts and research payments for electric, water, sewer, and refuse services. You will process payments, balance deposits, and enter data in billing software while assisting customers via phone, email, or in person.

Strong computer skills, accuracy, and the ability to communicate clearly with the public are essential for success in this role at the City.