Utility Billing & Customer Care Specialist

City of Yukon (OK); Yukon (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Yukon (OK) is seeking a customer service representative for the utility department. You will greet customers, assist with start/stop service, billing questions, payments, and account updates while maintaining professional service at the front counter.

Responsibilities include receiving payments, handling phone inquiries, creating new customer accounts and work orders, and ensuring accurate processing of funds. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or GED required or on-the-job education in a related skill area.
• Experience or training in customer service and administrative tasks is acceptable.

Responsibilities

• Receipt of utility customer payments.
• Answer and assist incoming phone calls.
• Verify and receipt monies collected by other departments.
• Return calls to customers with work order results.
• Create new customer accounts, issue work orders.
• Provide professional customer service at the front counter or window.
• Perform any other related duties as required or assigned.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Education

High school diploma or GED

Job description

City of Yukon (OK) is seeking a customer service representative for the utility department. You will greet customers, assist with start/stop service, billing questions, payments, and account updates while maintaining professional service at the front counter.

Responsibilities include receiving payments, handling phone inquiries, creating new customer accounts and work orders, and ensuring accurate processing of funds. Strong communication and problem-solving skills are essential.