Payment Services Representative (00593)

City of New Bern; New Bern (NC); On-site; USD 33,000 - 42,000; Full time

Job summary

The City of New Bern is seeking a frontline Payment Services Clerk to accurately process utility bill payments, deposits, and related revenues. You will balance cash, post entries, issue receipts, and assist customers in person or by phone under supervision.

Ideal candidates bring strong money-handling skills, data entry accuracy, and knowledge of standard office procedures. A high school diploma is required, an associates degree preferred, and this is an on-site role with occasional emergency

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• Experience in customer service, money handling, and financial activities is desirable.

Responsibilities

• Serve as cashier and process payments for utility bills, deposits, and fees.
• Balance cash drawer and maintain records of money received.
• Answer inquiries in person or by phone and direct customers appropriately.
• Post payments and enter data into computer systems; issue receipts.
• Prepare adjustments for misapplied payments and handle night deposits.

Skills

Cash Handling

Data Entry

Customer Service

Mathematical Accuracy

Education

High School Diploma or equivalent

Associates Degree preferred

Tools

Microsoft Office

Job description

General Definition of Work

Performs intermediate clerical work involving customer account servicing and the collection and posting of money received for utility bills, deposits, and fees; does related work as required. Work is performed under the regular supervision of the Payment Services Supervisor.

Essential Functions/Typical Tasks

• Serves as cashier; receives and processes payments for utility bills, miscellaneous revenues, deposits, and fees; credits account and enters data into computer; makes change; issues receipts.
• Handles inquiries or concerns from the general public in person and via telephone pertaining to bills and refers customers to appropriate party; prepares adjustment requests for misapplied payments; processes requests for waiving late and delinquent fees; updates customer information.
• Processes payments received in night deposit.
• Processes draft bank payments; posts third party payment processor payments; sets up new bank draft accounts.
• Opens mail, matches checks against stubs, balances, and posts to accounts.
• Answers telephone and handles customer inquiries; greets customers; handles inquiries and directs to Customer Service Representative.
• Markets products and services to customers to improve efficiency.
• Fills in at the central desk to ensure customers are greeted and directed to the appropriate area when entering building.
• Balances cash drawer against receipts and maintains records of money received.
• Verifies bank deposit tickets and prepares daily balancing report for accounting.
• Prepares budget billing quotes and sets up new applications.
• Issues letters of credit for other utility companies.
• Generates service orders for move outs.
• Performs a variety of office assistance duties such as preparing correspondence, maintaining files and records, and maintaining safety practices to thwart theft and other unlawful activity.
• Prepares storage boxes for archival files.
• Researches and contacts customers on returned mailor any other inquiries.
• Maintains on-call status during hurricanes, ice storms and other emergencies as required.
• Performs related tasks as required.

Knowledge, Skills and Abilities

• General knowledge of City collection policies and procedures;
• General knowledge of standard office procedures, practices, and equipment;
• Ability to work in a fast paced environment;
• Ability to understand and follow oral and written directions;
• Ability to collect and count money with speed and accuracy;
• Ability to perform arithmetic computations with speed and accuracy;
• Skill in the use of a variety of office equipment and personal computer;
• Ability to establish and maintain effective working relationships with associates and the general public.

Requirements

Education and Experience

• Any combination of education and experience equivalent to graduation from high school;
• Major coursework in business or related field at an accredited community college;
• Associates Degree preferred;
• Experience involving customer service, computer and software applications involving financial activities, and money handling.

Special Requirements

• Possession of an appropriate drivers license valid in the State of North Carolina.
• CRIMINAL BACKGROUND CHECKS ARE REQUIRED ON FINAL INTERNAL AND EXTERNAL CANDIDATE(S) APPLYING FOR THIS POSITION WITH THE CITY OF NEW BERN.

The City of New B rn is an Equal Opportunity Employer.