Billing & Customer Care Specialist

City-of-Gainesville,-Ga; Gainesville (GA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

City of Gainesville GA seeks a dedicated Customer Service Clerk to handle billing for water, sewer, and sanitation. You will respond to inquiries, process payments, and generate service orders to resolve issues while maintaining professional standards and adherence to city policies.

The role requires a high school diploma or GED and related experience. Training of staff and collaboration with departments are part of the job, with on-site work in Gainesville, GA.

Qualifications

• High School diploma or GED required or equivalent.
• Two years related experience preferred.
• Experience with Microsoft Office applications and basic bookkeeping.

Responsabilités

• Assist citizens with routine and complex inquiries regarding service, billing, and deposits.
• Process payments, post to accounts, and balance cash drawer daily.
• Generate service orders and adjustments for problem resolution.
• Prepare replacement bills and assist with billing questions from customers.
• Support training of other employees in customer service duties.

Connaissances

Customer service

Microsoft Office

Office procedures

Basic math

Typing

Cash handling

Clear communication

Interpersonal skills

Public interaction

Formation

High School diploma or GED

Two years related experience

Outils

Cash register

Data entry

Computer operations

Windows

Description du poste

City of Gainesville GA seeks a dedicated Customer Service Clerk to handle billing for water, sewer, and sanitation. You will respond to inquiries, process payments, and generate service orders to resolve issues while maintaining professional standards and adherence to city policies.

The role requires a high school diploma or GED and related experience. Training of staff and collaboration with departments are part of the job, with on-site work in Gainesville, GA.