Utility Control Center Aide

City of Virginia Beach; Virginia Beach (VA); On-site; USD 39,000 - 60,000; Full time

Job summary

The City of Virginia Beach’s Public Utilities department seeks a Utility Control Center Aide to monitor and operate water and sewer facilities using a computerized control center.

The role requires rotating shifts, evenings, nights, weekends, holidays, and standby with overtime as needed; a valid driver’s license is required and a 30 WPM typing test is administered. This in-person position ensures reliable essential services for residents.

Qualifications

• High school diploma or GED plus two years in a field providing customer service.
• Ability to work rotating shifts including days/evenings/midnights and holidays.
• Experience in a fast-paced environment with minimal supervision is preferred.

Responsibilities

• Assist in 24-hour monitoring and control of pump stations and tanks.
• Dispatch alarms to appropriate personnel and ensure corrective action.
• Keep logs of shift activities and alarm dispositions.
• Monitor security cameras and coordinate after-hours repairs with field crews.
• Respond to alarm conditions per standard procedures.

Skills

Customer Service

Written Communication

Shift Work

Emergency Situations

Maintaining Composure

Public Utilities

Operation Maintenance

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft SharePoint

Microsoft OneDrive

Adobe Pro

PowerPoint

Education

High school or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Microsoft PowerPoint

OneDrive

Adobe Pro

SharePoint

Job description

Job Posting End Date:October 24, 2026Department:PUBLIC UTILITIESCompensation Grade:G17Compensation Range & Starting Salary:Annual Pay Range: $38,792.00 - $60,465.60Starting Salary - Minimum of the Pay Range ($18.65/hour, $38,792/annual)Job Exempt (If No, Position is eligible for overtime):NoAbout Us:Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.Job Duties and Preferred Qualifications:The Department of Public Utilities provides quality water and sanitary sewer services to Virginia Beach residents. Become a part of our dedicated workforce who provide these essential services. We are currently hiring for a Utility Control Center Aide position.SPECIAL REQUIREMENTS FOR PUBLIC UTILITIES, OPERATIONS & MAINTENANCE: Must be available to work evenings, nights, weekends, holidays, standby and overtime when required to meet operational needs. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City's operational status. A valid, non-restricted driver’s license is a requirement for all Public Utilities-Operations employees. Driver’s license requirement is non-negotiable.Duties include but are not limited to:Individual will assist in 24 hour monitoring and control the operation of the Public Utilities sanitary sewer pump stations, water pump stations, tanks, and monitoring points through a computerized control center systemDispatch alarms to appropriate personnel via radio as necessary and ensure corrective action of system problemsKeep logs of shift activities, critical events, and alarm dispositionsEnsures that Control Center equipment is maintained and functioning properlyMonitors security cameras for Dam Neck facility and selected remote utility locationsCoordinates with field crews and outside agencies during emergency after-hours repairs of water and sanitary sewer facilitiesUtilize the SCADA system to provide information during normal and emergency conditionsRespond to alarm conditions based on established, standard operation policies and proceduresPosition will require working rotating shifts including nights, weekends, and holidays as the Control Center is staffed 24 hours a dayMust receive a passing score on a 30 WPM typing testPositions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operation statusPerforms other job duties as determined by Control Center Supervisor, based on workload and department needsThis is an in-person position, not a remote work assignmentPreferences:In addition to the minimum requirements, the ideal candidate for this position will have experience listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the application/resume.Prior experience working in a fast paced, customer service-oriented environment with minimal supervisionRotating shift work experienceKnowledge & experience working with Microsoft Word, Excel, Outlook, Teams & PowerPoint. OneDrive, Adobe Pro, SharePointStrong oral and written communication skillsAbility to maintain calmness and composure during emergency situationsEffective problem solverAdditional requirements:• DMV Transcript: Yes• CDL: No• Drug & Alcohol Clearinghouse: No• CPS Check: No• Physical: No• Respirator: No• Psychological Screening: No• Polygraph: No• At Will: NoMinimum Requirements:Minimum Qualifications: High school or GED plus two (2) years experience in a field providing customer service; or any equivalent combination of experience and training; which provides the required knowledge, skills, and abilities. Must receive a passing score on a 30 WPM keyboarding test Special Requirements: Must be able to work rotating shifts (days/evenings/midnights) including weekends and holidays and be available to work overtime when required to meet operational needs. Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status.Skills:Customer Service, Emergency Situations, Environmental Conditions, Maintaining Composure, Microsoft Excel, Microsoft OneDrive, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Operation Maintenance, Public Utilities, Shift Work, Written CommunicationWorking Conditions:Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.https://workingcondition-summary-prod.s3.amazonaws.com/.pdfOfficial Job Descriptions:To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=EVRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.