Customer Care Specialist – Utilities & Billing

Talentify; Barnstable (MA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Veolia is seeking a detail-oriented Customer Service and Billing Clerk to provide courteous service, handle inquiries, process payments, and support utility billing operations. The role involves setting up new accounts, processing service requests, and generating routine reports.

Ideal candidates have a High School Diploma/GED, strong typing (50 wpm), proficient MS Word/Excel, and solid communication skills.

Qualifications

• Requires a High School Diploma or GED.
• At least one year of internal or related experience with basic knowledge of departmental function.
• Strong English reading/writing skills and attention to detail.

Responsibilities

• Answer calls and emails regarding service, operation or maintenance; forward complaints to proper department.
• Receive payments and post to customer accounts.
• Process service start/stop requests and enter work orders.

Skills

Customer service

Billing knowledge

MS Word

MS Excel

Typing 50 wpm

Communication skills

Education

High School Diploma/GED

Tools

Billing systems

Office software

Job description

Veolia is seeking a detail-oriented Customer Service and Billing Clerk to provide courteous service, handle inquiries, process payments, and support utility billing operations. The role involves setting up new accounts, processing service requests, and generating routine reports.

Ideal candidates have a High School Diploma/GED, strong typing (50 wpm), proficient MS Word/Excel, and solid communication skills.