Utility Billing & City Services Specialist

City of St Joseph; Ferndale (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Ferndale is seeking a CSR I to serve as the first point of contact for residents, businesses, and visitors. The role involves handling payments, processing invoices, and providing information on tax and utility billing matters.

The position requires a high school diploma or GED, plus two years of related coursework or training in business/finance. Strong customer service and accurate data entry are essential. This on-site role supports city finance operations.

Qualifications

• Graduation from an accredited high school or GED equivalent with specialized course work in accounting, finance, or information technology.
• Two (2) years of college or other advanced training with a concentration in business administration, finance, accounting, or a closely related field.
• Experience in BS&A is preferred.

Responsibilities

• Operates a cash register daily and processes payments for water/sewer bills, taxes, and other receivables.
• Receives funds and provides receipts; performs daily deposit activities and reconciliations.
• Responds to inquiries in person, by phone, and email; assists with basic account maintenance and records.

Skills

Cash handling

Customer service

Billing support

Education

High school diploma or GED

Two years college in business/finance

Tools

BS&A

Job description

City of Ferndale is seeking a CSR I to serve as the first point of contact for residents, businesses, and visitors. The role involves handling payments, processing invoices, and providing information on tax and utility billing matters.

The position requires a high school diploma or GED, plus two years of related coursework or training in business/finance. Strong customer service and accurate data entry are essential. This on-site role supports city finance operations.