Public Finance Customer Service Specialist

City of Ferndale, Michigan; Ferndale (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Ferndale, Michigan is seeking a Customer Service Representative in the Finance Department to greet residents, businesses and visitors at City Hall and assist with tax and utility questions.

You will process payments, help maintain customer accounts, support day-to-day Finance operations, and provide friendly, accurate service even when the office is busy. Strong attention to detail and comfort with numbers will help you navigate inquiries and keep financial records organized.

Responsibilities

• Assist residents, businesses and visitors with tax and utility questions.
• Process payments and help maintain customer accounts.
• Support day-to-day Finance Department operations.

Job description

The City of Ferndale, Michigan is seeking a Customer Service Representative in the Finance Department to greet residents, businesses and visitors at City Hall and assist with tax and utility questions.

You will process payments, help maintain customer accounts, support day-to-day Finance operations, and provide friendly, accurate service even when the office is busy. Strong attention to detail and comfort with numbers will help you navigate inquiries and keep financial records organized.