Customer Service Representative - Finance

City of Ferndale, Michigan; Ferndale (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Ferndale, Michigan is seeking a Customer Service Representative in the Finance Department to greet residents, businesses and visitors at City Hall and assist with tax and utility questions.

You will process payments, help maintain customer accounts, support day-to-day Finance operations, and provide friendly, accurate service even when the office is busy. Strong attention to detail and comfort with numbers will help you navigate inquiries and keep financial records organized.

Responsibilities

• Assist residents, businesses and visitors with tax and utility questions.
• Process payments and help maintain customer accounts.
• Support day-to-day Finance Department operations.

Job description

Are you someone who enjoys helping people, solving problems, and keeping things organized? The City of Ferndale is looking for a Customer Service Representative to join our Finance Department.
In this highly visible role, you'll be one of the first people our residents, businesses, and visitors interact with when they contact City Hall. You'll assist customers with tax and utility questions, process payments, help maintain customer accounts, and support a variety of day-to-day Finance Department operations. We're looking for someone who is friendly, dependable, detail oriented, comfortable working with numbers, and able to provide great customer service even when things get busy.