Frontline Finance & Utilities Customer Service Pro

City of Ferndale; Ferndale (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

The City of Ferndale is seeking a Customer Service Representative to join its Finance Department. In this highly visible role, you’ll greet residents, businesses, and visitors at City Hall and help with tax and utility questions.

You’ll process payments, maintain customer accounts, and support daily Finance operations. Ideal candidates are friendly, dependable, detail oriented, comfortable with numbers, and capable of delivering excellent service during busy times.

Qualifications

• Strong customer service skills.
• Comfortable working with numbers.
• Able to multi-task in a busy environment.

Responsibilities

• Assist customers with tax and utility questions.
• Process payments accurately.
• Help maintain customer accounts in the Finance Department.
• Support day-to-day Finance Department operations.

Skills

Friendly demeanor

Dependable

Detail oriented

Numerical comfort

Excellent customer service

Job description

The City of Ferndale is seeking a Customer Service Representative to join its Finance Department. In this highly visible role, you’ll greet residents, businesses, and visitors at City Hall and help with tax and utility questions.

You’ll process payments, maintain customer accounts, and support daily Finance operations. Ideal candidates are friendly, dependable, detail oriented, comfortable with numbers, and capable of delivering excellent service during busy times.