Customer Support & Billing Operations Manager

Fayette County Administration; Fayetteville (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Benefits

Job summary

Fayette County Administration seeks a full-time leader to oversee and contribute to the management, strategic direction, and continuous improvement of customer support operations and initiatives.

Major duties include supervising staff, conducting evaluations, developing service guidelines, and overseeing delinquent utility billing operations for about 33,000 connections. Responsibilities also cover mailroom management, special projects, and external inquiries.

Qualifications

• Specialized training in the field plus high school education.
• 1–3 years’ experience or service in related roles.
• Valid driver’s license issued by Georgia or able to obtain one.

Responsibilities

• Supervises staff: hiring, termination, discipline.
• Conducts evaluations and trains staff to follow policies and safety rules.
• Develops guidelines to improve service levels and workflow efficiency.
• Oversees delinquent utility billing customer accounts for ~33,000 connections.
• Manages monthly water billing cycles, meter readings, and final bill adjustments.
• Directs tasks to customer support staff and oversees mailroom operations.
• Leads special projects and data analysis in support operations.
• Responds to information requests from external agencies including the County Administrator.
• Handles escalated customer complaints and approves corrective actions.

Skills

Staff supervision

Performance evaluation

Policy compliance

Budget planning

Team leadership

Education

High school diploma

Job description

Fayette County Administration seeks a full-time leader to oversee and contribute to the management, strategic direction, and continuous improvement of customer support operations and initiatives.

Major duties include supervising staff, conducting evaluations, developing service guidelines, and overseeing delinquent utility billing operations for about 33,000 connections. Responsibilities also cover mailroom management, special projects, and external inquiries.