Account Services Technician - Water System

Fayette County Chamber of Commerce; Fayetteville, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits

Job summary

Fayette County Chamber of Commerce is seeking a full-time billing support specialist in Fayetteville, GA. You will handle customer account setup, final bill processing and assist in customer care operations.

Typical duties include creating new service accounts, recording meter changes, directing field technicians, handling inquiries and maintaining email correspondence for Water System customers. A valid Georgia driver's license is required.

Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• 1- to 2-year experience in a similar position or completion of an apprenticeship/internship.
• Possession of or ability to readily obtain a valid Georgia driver's license.

Responsibilities

• Completes specialized analytical functions in utility billing software for creating new service location accounts, new customer records and assigns utility billing service coding and final bill accounts.
• Inputs new meter installation and meter change-out records and ensures accurate billing with proper charge codes and maintains meter records for annual audit.
• Directs field technicians on customer support requests, restores service, hydrant flushing and meter installations; documents service orders for accuracy.
• Answers customer calls and handles inquiries about balances, consumption, new service, termination requests and other account changes.
• Maintains Water System customer care email correspondence.
• Inputs account name changes, billing address changes, e-bill requests and delivery method updates for accurate water bill delivery.
• Issues unmetered water permits, maintains water usage records and tracks outstanding permits.
• Posts daily meter readings in final bill process for terminated accounts.
• Assists with bulk mail processing and other mailroom tasks related to utility billing.

Job description

This is a full-time position with benefits. This position is responsible for customer account set-up, assisting with final bills and participating in customer support operations.

Major duties include but are not limited to:

1. Completes specialized analytical functions in the utility billing software relating to creating new service location accounts, new customer records and assigns utility billing service coding, and final bill accounts.

2. Inputs new meter installation and meter change-out records and ensures utility billing charge codes for accurate utility billing. Maintains meter purchases, meter installation and new meter account records for financial reporting for annual audit.

3. Initiates and directs work with field technicians regarding customer support requests, restoration of service, hydrant flushing and meter installations. Creates, analyzes, and documents field technician service orders to ensure account accuracies.

4. Answers customer calls and addresses customer care inquiries for account balance or consumption inquiries, new service or termination requests and other account changes.

5. Maintains all Water System customer care email correspondence.

6. Inputs customer account name changes, billing address changes, e-bill request, and delivery method updates to ensure accurate water bill delivery.

7. Issues unmetered water permits, maintains records of water usage and monitors outstanding permits.

8. Post daily meter readings in final bill process for terminated accounts.

9. Assist with bulk mail processing; sorting, opening, and verifying and processing mailed payments. Assists with stuffing water bill and other mailroom tasks. Assists with utility billing processes.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.

Additional Postings available from Fayette County