ACCOUNT SERVICES TECHNICIAN

Fayette County Administration; Fayetteville (GA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Benefits

Job summary

Fayette County Administration is hiring a full-time Billing Clerk to support water utility billing operations. You will create new service accounts, process meter changes, and assist with final bills while ensuring accurate data entry and timely delivery.

The role also involves answering customer inquiries, coordinating with field staff for service restoration, and handling mailroom tasks. A high school diploma and basic math skills are required.

Qualifications

• Read, write, and perform basic math.
• Experience with utility billing or customer accounts preferred.
• Valid driver's license or ability to obtain one.

Responsibilities

• Handle creation of new service location accounts and customer records in billing software.
• Input meter installation and changes; ensure correct billing codes.
• Coordinate with field technicians for service restoration and meter work.
• Answer customer calls and handle inquiries about balances, usage, or accounts.
• Maintain Water System customer care email correspondence.
• Update customer information for billing delivery.
• Issue unmetered permits and monitor water usage.
• Post daily meter readings for terminated accounts.
• Assist with bulk mail processing and other mailroom tasks.

Skills

Customer service

Data entry

Billing knowledge

Attention to detail

Education

High school diploma

Tools

Billing software

Microsoft Excel

Job description

This is a full-time position with benefits.

This position is responsible for customer account set-up, assisting with final bills and participating in customer support operations.

Major duties include but are not limited to:

• Completes specialized analytical functions in the utility billing software relating to creating new service location accounts, new customer records and assigns utility billing service coding, and final bill accounts.
• Inputs new meter installation and meter change-out records and ensures utility billing charge codes for accurate utility billing. Maintains meter purchases, meter installation and new meter account records for financial reporting for annual audit.
• Initiates and directs work with field technicians regarding customer support requests, restoration of service, hydrant flushing and meter installations. Creates, analyzes, and documents field technician service orders to ensure account accuracies.
• Answers customer calls and addresses customer care inquiries for account balance or consumption inquiries, new service or termination requests and other account changes.
• Maintains all Water System customer care email correspondence.
• Inputs customer account name changes, billing address changes, e-bill request, and delivery method updates to ensure accurate water bill delivery.
• Issues unmetered water permits, maintains records of water usage and monitors outstanding permits.
• Post daily meter readings in final bill process for terminated accounts.
• Assist with bulk mail processing; sorting, opening, and verifying and processing mailed payments. Assists with stuffing water bill and other mailroom tasks. Assists with utility billing processes.

MINIMUM QUALIFICATIONS

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver's licenses issued by the State of Georgia for the type of vehicle or equipment operated.