Field Services Technician II

City of Garland; United States; On-site; USD 27,000 - 35,000; Full time

Job summary

City of Garland is seeking a Utilities Service Technician to connect, disconnect, and reconnect electric and water services for customers moving in or out, or with delinquent accounts. Pay ranges from $19.68 to $25.28 per hour, depending on qualifications and experience, with multiple shift schedules.

Responsibilities include meter reading, reading on request, installing sleeves, and ensuring accurate meter readings.

Qualifications

• High school diploma or GED required.
• 2 years related meter reading and/or field operations experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Disconnect and reconnect electric and water services.
• Install sleeves on back terminal ends of meter.
• Accurately read water/electric meters and re-read upon customer requests.
• Re-check all disconnected utilities as needed.
• May perform duties of Field Service Technician I when required.
• May train new hires on field service operations.
• Other duties as assigned.

Skills

Meter reading

Customer service

Flexible schedule

Work independently

Team environment

Education

High School Diploma or GED

2 years related meter reading/field operations

Equivalent combination of education and experience

Class D water license preferred

Job description

Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland. Pay Range: $19.68 - 25.28 (Depending on qualifications and experience). Possible shift schedules Schedule A Monday - Thursday 8:30am – 7:00pm Schedule B Tuesday - Friday 8:30am – 7:00pm Schedule C Monday - Thursday 9:30am – 6:00pm Friday 10:00am - 6:30pm (one being standby).

Essential Duties and Responsibilities include the following.

• Disconnect and reconnect electric/water services.
• Install sleeves on back terminal ends of meter.
• Accurately and efficiently perform water/electric meter readings.
• Re-read electric and water meters upon customer requests.
• Re-check all disconnected utilities, as needed.
• May perform the duties of the Field Service Technician I, as needed.
• May train new hires on field service operations.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (GED)
• 2 years related experience in meter reading and/or field operations
• Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience 2-4 years experience meter reading and electric utility industry Class “D” water license preferred, not required

Knowledge, Skills & Abilities

• Intermediate knowledge of electric/water meter(s) reading
• Intermediate knowledge of city street and address systems
• Intermediate knowledge of public contact techniques and principles
• Ability to provide excellent customer service
• Ability to work a flexible schedule and assignments
• Ability to work independently and meet deadlines
• Ability to work in a team environment

Licenses and Certifications

• Valid Class C Texas driver's license

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.

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