Contact Center Representative I (Walk-In Center)

City of Garland; United States; On-site; USD 32,000 - 48,000; Full time

Job summary

The City of Garland is seeking a customer service specialist to support utility customers over the phone, in person, or by email. You will resolve questions about electric, water, sewer, and sanitation services and guide customers through common billing issues.

The role requires a High School diploma and at least two years of related experience; prior call center work is a plus. You will process connections, disconnections, late payments, and service restorations, and provide information on

Qualifications

• High School Diploma or GED required.
• 2 years of related customer service or call center experience preferred.

Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

Skills

Customer service

Call center

Education

High School Diploma or GED

Job description

Summary Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services. Pay Range: (Depending on qualifications and experience) Work Schedule: TBD

Essential Duties & Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment

Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.

Have questions or need assistance? Our friendly HR team is here to help! Reach out to us at [e-mail].