Utilities Billing & Customer Service Specialist

City of Acworth; Acworth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Acworth seeks a friendly, detail-oriented Customer Service Clerk to support utility billing operations. You will handle payments, account updates, and service requests, helping residents and businesses efficiently.

This on-site role requires basic math, data entry, and knowledge of office procedures. Bilingual English/Spanish is preferred. The ideal candidate will work under the Customer Service Manager, balancing tasks and ensuring accurate records.

Qualifications

• High school diploma or equivalent required.
• 1–2 years experience in a similar clerical/customer service role preferred.
• Bilingual in English and Spanish preferred to assist Spanish-speaking customers.

Responsibilities

• Accepts, processes, and balances utility and tax payments.
• Assists customers by telephone and in person; provides information related to city services and accounts.
• Prepares bank deposits.
• Processes applications for electrical and sanitation services and business licenses.
• Updates customer account information.
• Issues and processes work orders; updates and closes them; files them.
• Prepares disconnects and reconnects for power and sanitation.
• Reviews and verifies completeness of applications.
• Issues account refunds as assigned.
• Processes returned mail and final bills.
• Performs other related duties as assigned.

Skills

Customer service

Office software

Data entry

Communication skills

Record keeping

Education

High school diploma

Tools

Office equipment (computer, scanner, fax, copier)

Job description

The City of Acworth seeks a friendly, detail-oriented Customer Service Clerk to support utility billing operations. You will handle payments, account updates, and service requests, helping residents and businesses efficiently.

This on-site role requires basic math, data entry, and knowledge of office procedures. Bilingual English/Spanish is preferred. The ideal candidate will work under the Customer Service Manager, balancing tasks and ensuring accurate records.