Customer Care Specialist

Socket.dev; Temple (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Socket.dev is seeking an accounts receivable specialist to handle routine AR transactions and general office duties, delivering accurate information and professional customer support. You will research and resolve customer account issues, post payments, and balance daily receipts while assisting with special projects and ensuring billing accuracy.

The role emphasizes strong organization, attention to detail, and effective communication with customers and team members to maintain smooth billing

Qualifications

• Two years of experience in a professional office environment providing customer service.
• Ability to successfully pass a typing test.
• Strong attention to detail and accuracy in processing transactions.

Responsibilities

• Establishes, maintains, and closes utility accounts and processes changes.
• Receives cash, checks, and credit card payments.
• Posts utility payments, deposits, and other accounts receivable items.
• Balances all monies and payments received daily.
• Assists customers with account inquiries via email, in person, and by phone.
• Performs other duties as assigned and supports special projects as needed.

Skills

Customer service experience

Typing proficiency

Attention to detail

Education

High School diploma or equivalent

Tools

MS Office

Job description

Summary

Responsible for performing routine accounts receivable transactions and general office duties. Performs financial related work and analysis as required. Provides accurate information and professional assistance to customers. Research, documents, and resolves customer account issues and concerns. Analyzes customer accounts and reports.

Essential Duties And Responsibilities

• Establishes, maintains, and closes utility accounts to include processing account changes and creating work orders
• Receives cash, checks, and credit card payments
• Posts utility payments, deposits, and other accounts receivables
• Balances all monies and payments received daily
• Assists customers, internal and external, with general questions and account inquiries, via email, in person and on the phone
• Assists other Customer Care Specialists as needed
• Assists with special projects, reports, or assignments when required to ensure customer accounts are maintained and billed accurately
• Follows policy, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• High School diploma or equivalent
• Two (2) years of experience in professional office environment providing customer service
• Ability to successfully pass a typing test

Preferred Qualifications

• Experience in utility billing customer service in municipal government environment
• Experience in banking

Thank you for your interest in the position. Please note only those selected for an interview will be contacted.