Advanced Utility Billing & Accounts Specialist

City of Phoenix; Phoenix (AZ); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Traditional pension with employer and

401(a) and 457 plans with employer

Choice of medical plans (HMO/PPO/HSA)

Job summary

The City of Phoenix Water Services Department seeks a dedicated Utility Billing Account Clerk III to provide advanced customer account support, analyze billing data, and ensure accuracy of City Services bills. You will handle billing adjustments, document account notes, and apply applicable policies in a fast-paced CC&B environment.

Ideal candidates show strong analytical abilities, precision, and the ability to work independently while maintaining high accuracy.

Qualifications

• Three years of bookkeeping and clerical accounting experience, including preparing financial reports.
• Advanced computer proficiency and familiarity with CC&B systems.
• Finalists are subject to a criminal background check.

Responsibilities

• Provide comprehensive customer service support and outbound calls for billing matters.
• Review and resolve meter read exceptions and re-bill adjustments as needed.
• Perform various billing adjustments in the CC&B system.
• Document work with clear account notes to maintain accurate histories.
• Apply City policies and procedures to ensure consistent account handling.

Skills

Advanced customer service

Analytical abilities

Spanish language

Verbal and written communication

Education

Three years bookkeeping and accounting experience

Bookkeeping coursework

Tools

CC&B system

Microsoft Excel

Job description

The City of Phoenix Water Services Department seeks a dedicated Utility Billing Account Clerk III to provide advanced customer account support, analyze billing data, and ensure accuracy of City Services bills. You will handle billing adjustments, document account notes, and apply applicable policies in a fast-paced CC&B environment.

Ideal candidates show strong analytical abilities, precision, and the ability to work independently while maintaining high accuracy.