Usher/Greeter (Part-Time)

Sight Sound; Ronks (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Sight & Sound is seeking an Usher/Greeter to provide an exceptional guest experience in a live theater setting. You will support the show-run schedule, greet guests, seat them efficiently, and listen actively to anticipate needs, while representing our culture of trust and collaboration.

Position is part-time, with shifts Tue–Sat between 9:30 am and 10:00 pm depending on shows, up to 28 hours/week. Physical activity includes standing, walking, and occasional lifting; compliance with U.S.

Qualifications

• Strong communication and interpersonal skills are essential.
• Proven ability to remain positive and adaptable in a fast-paced environment.
• Active listening and effective discernment help serve guests well.
• Ability to walk towards conflict resolution and maintain composure.
• Flexibility to work a show-run schedule and varying shifts.

Responsibilities

• Embrace Sight & Sound’s Core Values and Culture.
• Partner with team members to provide an exceptional guest experience.
• Effectively communicate information to our guests.
• Anticipate and respond to a wide variety of guest needs.
• Monitor and assist with restroom and lobby appearance.
• Problem-solve challenging situations and de-escalate conflicts.
• Develop team connections and engage in open dialogue and feedback.
• Coordinate and assist during emergencies affecting guests in public areas.
• Assist guests in various weather conditions.

Skills

Strong communication

Interpersonal skills

Active listening

Problem-solving

Flexibility

Conflict resolution

Endurance

Self-awareness

Team collaboration

Job description

Sight & Sound is an organization comprised of people with diverse talents coming together to tell His story through who we are and what we do. We foster a culture of love for Christ and love for others, trust and teamwork and a collaborative environment in which we get to do our best work every day.

The Usher/Greeter provides an exceptional guest experience that creates an atmosphere of rest and wonder, preparing hearts for the gospel message. They provide genuine and timely service, seat guests efficiently, listen actively, and anticipate needs. They provide an exceptional employee experience characterized by a culture of trust and collaboration.

The Usher Greeter position follows a show run schedule from Tuesday through Saturday. This role has different start and leave times scheduled between the hours of 9:30 am and 6:00 pm Tuesday through Thursday, 1:30 pm to 10:00 pm on Fridays, and 9:30 am to 10:00 pm on Saturdays (depending on show schedules). There are three leave times which allows team members to have shorter or longer shifts on varying days. Lastly, the expectation is that the employee will work up to 28 hours per week.

Essential Duties And Responsibilities

• Embrace Sight & Sound’s Core Values and Culture.
• Partner with team members to provide an exceptional guest experience.
• Effectively communicate information to our guests.
• Proactively anticipate and respond to a wide variety of guest needs.
• Effectively monitor and assist with restroom and lobby appearance.
• Creatively problem solve challenging situations.
• Diffuse, de-escalate, and resolve conflict situations.
• Develop strong team connections; Choose to be vulnerable; Engage in open and candid dialogue and feedback.
• Embrace collaboration across Guest Services departments.
• Effectively coordinate, oversee, and take action during an emergency situation involving guests in public areas.
• Effectively assist guests in various weather conditions.

Prerequisites

• Strong communication and interpersonal skills; friendly, outgoing, approachable
• Effective discernment, problem-solving, and active listening
• Proven ability to remain positive and flexible with endurance in a fast-paced environment
• Positively and humbly serve guests and fellow team members with a sensitivity to their perspective
• Ability to work a flexible schedule relating to show-run
• Ability to walk towards conflict resolution
• High level of self-awareness and an ability to walk towards personal and professional growth

The physical demands of this position are active in nature. You will be on your feet most of the day, walking and running regularly, outdoors and indoors, consistently communicating with team members on a headset, and physically assisting Guests. Work in the theater may require constant usage of stairs. Assisting Guests may involve lifting and/or supporting Guests in and out of wheelchairs, seats, etc. This position is expected to frequently lift/exert up to 25 lbs of force. The full physical requirements of this job are available upon request.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.