Usher (Full-Time)

Sight & Sound; Branson (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

Sight & Sound in Branson, MO seeks an Usher to provide exceptional guest service and safety. You will direct guests, assist with seating, and help ensure comfort and a welcoming environment.

This role requires strong interpersonal skills, problem-solving ability, and physical mobility to navigate stairs and escort guests when needed. You will collaborate with Box Office, House, and Concessions to address guest needs and maintain a clean, safe lobby.

Qualifications

• Proven ability to interact well with guests and staff.
• Experience delivering high levels of service in a fast-paced environment.
• Ability to think quickly and resolve issues calmly and effectively.
• Physical ability to walk stairs and escort guests as needed.

Responsibilities

• Direct guests to seating and provide courteous service.
• Prepare the venue for guest arrival and comfort.
• Coordinate with Box Office, House, and Concessions to resolve guest concerns.
• Monitor lobby and restrooms for cleanliness and safety.
• Assist with emergencies in public areas and support guests.

Skills

Interpersonal skills

Customer service

Problem solving

Mobility & escorting

Job description

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Usher will provide guests with the highest levels of customer service and safety which includes courteous, timely, efficient seating and to aid in guests overall comfort.

Responsibilities Include

• Provide the highest level of customer service through directing and assisting guests.
• Prepare the House for reception of the guests.
• Interact with Box Office, House and Concessions to resolve customers concerns. Assist with special needs and requests.
• Monitor and assist with restroom and lobby appearance.
• Assist with an emergency situation in public areas involving guests.
• Maintain unity among members of the Guest Services Department.

Requirements

• High interpersonal/people skills.
• Good discernment, negotiating abilities, problem solver, approachable, friendly and outgoing.
• Physical agility to walk consistently up and down stairs, uneven surfaces, and physically escort guests to their seats.
• Exhibiting an awareness of and sensitivity to the guest's perspective.
• Exhibiting a desire for each guest to become a Sight & Sound advocate