Guest Experience Usher — Flexible, Part-Time

Sight Sound; Ronks (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Sight & Sound is seeking an Usher/Greeter to provide an exceptional guest experience in a live theater setting. You will support the show-run schedule, greet guests, seat them efficiently, and listen actively to anticipate needs, while representing our culture of trust and collaboration.

Position is part-time, with shifts Tue–Sat between 9:30 am and 10:00 pm depending on shows, up to 28 hours/week. Physical activity includes standing, walking, and occasional lifting; compliance with U.S.

Qualifications

• Strong communication and interpersonal skills are essential.
• Proven ability to remain positive and adaptable in a fast-paced environment.
• Active listening and effective discernment help serve guests well.
• Ability to walk towards conflict resolution and maintain composure.
• Flexibility to work a show-run schedule and varying shifts.

Responsibilities

• Embrace Sight & Sound’s Core Values and Culture.
• Partner with team members to provide an exceptional guest experience.
• Effectively communicate information to our guests.
• Anticipate and respond to a wide variety of guest needs.
• Monitor and assist with restroom and lobby appearance.
• Problem-solve challenging situations and de-escalate conflicts.
• Develop team connections and engage in open dialogue and feedback.
• Coordinate and assist during emergencies affecting guests in public areas.
• Assist guests in various weather conditions.

Skills

Strong communication

Interpersonal skills

Active listening

Problem-solving

Flexibility

Conflict resolution

Endurance

Self-awareness

Team collaboration

Job description

Sight & Sound is seeking an Usher/Greeter to provide an exceptional guest experience in a live theater setting. You will support the show-run schedule, greet guests, seat them efficiently, and listen actively to anticipate needs, while representing our culture of trust and collaboration.

Position is part-time, with shifts Tue–Sat between 9:30 am and 10:00 pm depending on shows, up to 28 hours/week. Physical activity includes standing, walking, and occasional lifting; compliance with U.S.