House Manager

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 26,000 - 34,000; Full time

Job summary

The Touhill Performing Arts Center at the University of Missouri-St. Louis seeks an EVENT ASSISTANT III to help run events with a focus on pre-event preparation, usher supervision, and a courteous front-of-house experience for patrons.

The role requires a high school diploma or equivalent, experience in house management or customer service, and the ability to work late hours as events dictate. Salary range is posted, with a formal benefits note.

Qualifications

• High school diploma or equivalent and some work experience from which comparable knowledge and skills can be acquired is necessary
• Experience with House Management or front-of-house operations.
• An understanding of theatrical terminology, equipment, and usages.
• Customer service experience
• Communicates professionally in both verbal and written formats.
• Ability to work long and unusual hours, including late at night.
• Willingness to work hard and take direction.

Responsibilities

• Pre-Event – understand the event and prepare for patron arrival, ensure venue cleanliness and setup.
• During-Event – direct usher staff, enforce decorum, and public safety procedures.
• Post-Event – secure doors, manage lost-and-found, debrief staff, and file reports.
• Coordinating with other Touhill PAC staff and campus entities (Ticket Office, Production Services, Campus Police).
• Training – complete required university and Touhill-specific training.

Skills

House management

Front-of-house operations

Theatrical terminology

Customer service

Professional communication

Willingness to work long hours

Education

High school diploma or equivalent

Job description

Job Description

The Touhill Performing Arts Center at the University of Missouri-St. Louis creates opportunities for the people of our region to experience, appreciate and embrace the transformational power of the performing arts. It is a welcoming place, a leading cultural partner in our community and a symbol of this University's commitments to integrate education, innovation and excellence.

Hiring Department

Performing Arts Operations

The Touhill Performing Arts Center at the University of Missouri-St. Louis creates opportunities for the people of our region to experience, appreciate and embrace the transformational power of the performing arts. It is a welcoming place, a leading cultural partner in our community and a symbol of this University's commitments to integrate education, innovation and excellence. The House Manager provides leadership in setting up and running small- to medium-sized assigned events or assisting the Lead House Manager on larger events either in the Anheuser-Busch Performance Hall or Lee Theater, or in other venues as directed.

Primary Responsibilities

[Pre-Event] – 30%

• Understanding the event: receiving relevant paperwork, reading and familiarizing themselves with the information and details of the event.
• Making all preparations for the arrival of patrons: checking for venue and area cleanliness, organization, and appropriate setup.
• Receiving assigned volunteer and student or part-time ushers and ensuring they are informed and prepared for the event.

[During-Event] – 25%

• Directing usher staff and volunteers during the event and providing leadership.
• Enforcing Touhill policies regarding proper theater decorum, seating issues, and disruptive patrons while maintaining a welcoming and friendly demeanor.
• Enforcing and executing public safety procedures when necessary.

[Post-Event] – 25%

• Securing front-of-house and theater doors, accounting for lost-and-found, and remaining vigilant until all patrons have safely exited.
• Releasing volunteer and student or part-time ushers post-show.
• Assessing work performance done by assigned staff and volunteers, filling out necessary reports, and submitting recommendations on the event itself and personnel to appropriate full-time staff.

[Coordinating with Other PAC and Campus Entities] – 15%

• Interacting with other Touhill PAC staff members including, but not limited to, the Ticket Office, Production Services, and custodians, as well as interaction with other UMSL departments such as Campus Police or Facilities and Maintenance.

[Training] – 05%

• Completing University-mandated training as required.
• Completing Touhill-specific training (and/or Touhill qualification(s)) as required.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wide needs.

Shift

Variable depending on event needs

Minimum Qualifications

High school diploma or equivalent and some work experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Experience with House Management or front-of-house operations.
• An understanding of theatrical terminology, equipment, and usages.
• Customer service experience
• Communicates professionally in both verbal and written formats.
• Ability to work long and unusual hours, including late at night.
• Willingness to work hard and take direction.

Anticipated Hiring Range

$19.50-$25.50

Grade: GGS-005

University Title: EVENT ASSISTANT III

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Grade: GGS-005

University Title: STAGE SERVICES ASSISTANT

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Grade: GGS-004

University Title: EVENT ASSISTANT II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email [e-mail]. If you are experiencing technical problems, please email [e-mail].

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [e-mail].