Usher

ASM Global; Abilene (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

ASM Global in Abilene, TX is seeking a Guest Services Usher to assist patrons with seating and information during events. You will stay at post, monitor your viewing area, and help ensure a safe, welcoming environment for guests.

Strong communication skills and a calm, friendly demeanor are essential. Prior customer service experience is preferred to handle inquiries and resolve patron concerns effectively.

Qualifications

• High School Diploma or GED preferred.
• One year of customer service experience preferred.

Responsibilities

• Assist patrons with seating or information as needed.
• Maintain position on post and viewing area of responsibility.
• Oversee assigned area for spills or situations requiring staff attention.
• Receive and act on complaints from patrons according to policies and procedures.
• All other duties as assigned.
• Performs other related duties as assigned by Manager/Supervisor

Skills

Communication

Calm under pressure

Conflict resolution

Education

High School Diploma or GED

Job description

POSITION: Guest Services Usher
DEPARTMENT: Event Services
REPORTS TO: Guest Services Supervisor/Event Manager
FLSA STATUS: Non-Exempt

Summary

Position is required to assist patrons with their customer service needs while attending a public of private event.

Essential Duties and Responsibilities

• Assist patrons with seating or other information as needed
• Maintain position on post, viewing area of responsibility
• Oversee assigned area for spills or situations requiring staff attention
• Receive and act on complaints from patrons according to established policies and procedures
• All other duties as assigned
• Performs other related duties as assigned by Manager/Supervisor

Qualifications

• High School Diploma or GED preferred
• One-year prior experience in a customer service position preferred

Skills and Abilities

• Must be able to communicate clearly, have a friendly disposition, and a smile!
• Candidates must be able to stay calm in the stressful and fast-paced environment of an arena.
• Experience in handling conflict in a friendly and effective manner is preferred.

Physical Demands

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.
• Ability to verbally communicate in a clear manner with guests, teammates, and building staff.
• Ability to work in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noise, and flashing lights.
• Continuous standing and walking, including up and down stairs.

Hours of Work and Travel Requirements

Varies by show to include days, nights, weekdays, and weekends.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity Statement

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.