Usher - ACL Live

Opry Entertainment Group & Ryman Hospitality Properties; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Opry Entertainment Group & Ryman Hospitality Properties in Austin seeks an Usher to verify tickets and guide guests to seating. You will distribute programs and help keep the venue clean during events.

The ideal candidate will have strong interpersonal and verbal communication skills, an outgoing personality, and flexibility to work during evenings and weekends to support busy show schedules.

Qualifications

• High school diploma or equivalent preferred.
• Previous guest service experience preferred.
• Strong interpersonal and verbal communication skills.
• Outgoing personality and guest-focused approach.
• Availability for evenings, weekends and holidays.

Responsibilities

• Scan and verify tickets for entry.
• Provide seating directions at points of entry.
• Distribute show programs and handouts as required.
• Assist with crowd management and maintain order in seating areas.
• Address disruptive guests and report issues to leadership as needed.
• Respond to guest concerns and take corrective action when required.
• Maintain cleanliness of the facility before, during, and after shows.
• Assist with setup and breakdown of chairs and seating configurations.
• Report maintenance concerns to venue management.
• May assist with post-show tours.
• Support emergency evacuation procedures when necessary.
• Follow company policies, safety procedures, and brand SOPs.
• Perform other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Outgoing personality

Education

High school diploma

Job description

As an Usher in our iconic venues, you'll contribute to exceptional guest experiences in our iconic concert venues. You'll verify tickets, direct guests to seating locations, distribute handouts, provide information, and assist with maintaining a clean facility during and after events. You'll deliver attentive, distraction-free service that enhances the event experience. As the ideal candidate you'll seek opportunities to assist guests, provide confident guidance, and have fun sharing your passion for live entertainment with our fans.

• Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent.
• Provide seating directions at points of entry. Assist guests with further seating guidance or personal assistance as needed.
• Distribute approved handouts, including show programs, as required per event.
• Assist with crowd management during events. Maintain order in the general seating areas, and aisleways. Actively monitor assigned section for individuals in need of assistance.
• Address disruptive guests. Intervene in seating discrepancies, unauthorized recording, etc. Kindly inform guests of required corrective action. Contact leadership if further assistance is required.
• Respond to guest concerns. Take corrective action to resolve. Contact leadership if further assistance is required.
• Maintain overall cleanliness of the facility, including but not limited to collecting trash before,
  during and after shows.
• Assist with event setup and breakdown of chairs and seating configurations.
• Report any concerns or maintenance items to department and venue management.
• May be trained to perform post-show tours.
• Support emergency evacuation procedures when necessary. Guide guests and employees to designated locations, and coordinate with security or paramedics as needed.
• Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

Requirements

Education

• High school diploma or equivalent preferred

Experience

• Previous guest service experience preferred

Knowledge, Skills and Abilities

• Effective interpersonal and verbal communication skills
• Outgoing personality
• Able to work during peak times, including evenings, weekends, and holidays, to support business needs

Physical Requirements

Speak, hear, and use non-verbal cues to communicate with guests. Near, distance and color vision for navigating ticketing and seating. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Regularly lift and carry up to 25lbs to carry materials or assist in set up/break down. Maintain mental and visual attention to respond to guest needs or emergencies.

Working Conditions

High-traffic entertainment environments with large crowds and elevated noise levels.