Usher / Ticket Taker

ASM Global-SMG; Fresno (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

ASM GLOBAL is seeking part-time Ushers at Save Mart Center to greet guests and provide assistance during events. You will answer questions, guide attendees, and report issues to the appropriate department.

The role requires strong verbal and interpersonal skills, the ability to work in a fast-paced environment, and flexibility to work nights, weekends, and holidays. Prior customer service experience is preferred and you must be at least 18 years old.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED is preferred; customer service experience is a plus.

Responsibilities

• Greet guests with friendly service at events.
• Answer general questions about the arena and assist guests.
• Support Event Manager and Usher Supervisors as needed.
• Perform all other duties as assigned.

Skills

Verbal interpersonal skills

Customer service

Written communication

Flexibility

Stamina

Scheduling (nights/weekends/holidays)

Education

High school diploma or GED

Job description

Job title: Usher Reports to: Events Manager Department: Guest Services/Event operations FSLA: Hourly, Part-time Salary:$16.90/hr ASM GLOBAL, a public facilities management company, has immediate openings for part-time Usher at Save Mart Center.

POSITION SUMMARY

This position will greet and assist guest at events including answering questions that arise. This position represents the facility with outstanding friendly custom service greeting and assisting guest at events. Will also assist guest answering questions that arise and will report problems or concerns to appropriate department.

MAJOR RESPONSIBILITIES

• Receive all guests with outstanding friendly customer service.
• Answer general questions about the arena and provide assistance when needed.
• Assist Event Manager and Usher Supervisors when needed.
• All other duties and responsibilities as assigned.

WORKING CONDITIONS

This position is not substantially exposed to adverse conditions other than loud sound for some events.

KNOWLEDGE, SKILLS & ABILITIES

• Must be able to work in a fast paced diverse environment.
• Convey strong verbal & interpersonal skills.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Must be able to work irregular hours including nights, weekend and/or holidays as needed.
• Must be able to stand and/or walk for hours at a time.

EDUCATION AND/OR EXPERIENCE

• Must be 18 years of age or older.
• Received High school diploma or GED; and at least six (6) months customer service experience preferred.

External Candidates: ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

NOTE: The essential responsibilities of this position described under the headings above. Job duties may be subject to change at any time due to reasonable accommodation or other reasons. Also this document in no way states or implies that these are the only duties performed by the employee occupying this position.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.