User Support Technician I - IT Helpdesk & Mobility

Central Park Conservancy, Inc.; New York (NY); Hybrid; USD 56,000 - 72,000; Full time

Job summary

The Central Park Conservancy, Inc. is seeking a User Support Technician I to deliver level 1–3 technical support for all staff in our New York offices. You will troubleshoot hardware and software, install desktops, and assist with mobile devices, AV setups, and basic Azure/MDM tasks.

On-site work four days per week and a driver’s license are required. With a focus on customer service and collaboration, you will work closely with the IT team to keep staff productive and secure.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1 to 3 years of experience in a similar role.
• Technical and problem-solving skills.
• Computer/Windows skills.
• Knowledge of Windows, Android and iOS devices.
• Driver’s License required.
• Knowledge of P.O.S. software, MDM, Azure, Intune, Defender, and PowerShell a plus.
• Collaborative style; strong customer service skills.
• Ability to analyze information.
• Strong communication and troubleshooting skills.
• Ability to lift 30 pounds.

Responsibilities

• Troubleshoot hardware/software problems and triage issues.
• Install desktop computers with standard software packages.
• Provide on-site IT support for CPC staff.
• Setup and support Azure User, Intune, Defender administration.
• Assist Network Administrators in WAN setup.
• Provide mobile device setup and support with MDM.

Skills

Technical and problem-solving skills

Customer service

Communication

Education

Bachelor’s degree or equivalent

Tools

P.O.S. software

MDM

Azure

Intune

Defender

PowerShell

Job description

The Central Park Conservancy, Inc. is seeking a User Support Technician I to deliver level 1–3 technical support for all staff in our New York offices. You will troubleshoot hardware and software, install desktops, and assist with mobile devices, AV setups, and basic Azure/MDM tasks.

On-site work four days per week and a driver’s license are required. With a focus on customer service and collaboration, you will work closely with the IT team to keep staff productive and secure.