Customer-Focused IT Support Associate (Windows/M365)

Chelsea Piers Lp; Chelsea (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Paid time off

Transportation benefits

Tuition assistance

Complimentary Chelsea Piers Fitness

Other venue benefits at Chelsea Piers

Job summary

Chelsea Piers Lp in New York City is seeking a customer‑focused Technology Support Associate to join our Information Technology team. This role serves as the first point of contact for technical support across our NYC locations, providing exceptional service and ensuring employees remain productive.

Reporting to the Service Desk Manager, you will provide Level 1 support for desktops, laptops, Microsoft 365, AV systems, and enterprise software, troubleshooting issues and assisting with

Qualifications

• 2–3 years of experience in a Help Desk or IT Support role.
• Experience supporting Windows and basic macOS environments.
• Knowledge of Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Teams, and Autopilot.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and peripherals.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Experience supporting AV equipment and conference room tech.
• Familiarity with IT ticketing systems and ITIL practices.
• Experience supporting SaaS apps including CRM and business platforms.

Responsibilities

• Provide Level 1 technical support for Windows and macOS environments.
• Troubleshoot hardware, software, OS, and Microsoft 365 issues.
• Install, configure, deploy, and support desktops, laptops, mobile devices, printers, and peripherals.
• Assist with onboarding, workstation setups, and hardware refreshes.
• Provide onsite and remote support across NYC and Connecticut locations.
• Troubleshoot Wi‑Fi, VPN, network connectivity, and peripherals.
• Support conference room tech, AV gear, Teams Rooms, and VoIP systems.
• Manage user accounts, passwords, MFA, and permissions (AD/Entra ID).
• Document incidents and resolutions in the ticketing system; maintain KB.
• Assist with IT asset inventory and deployments; support business apps (CRM/POS/SaaS).
• Escalate complex issues to senior staff while owning the customer experience.
• Participate in after‑hours support and on‑call rotation as needed.

Skills

Help Desk experience

Customer service

Windows support

macOS basics

Microsoft 365

Active Directory

Entra ID

Intune

Teams

Autopilot

VPN

IT ticketing

SaaS applications

AV equipment

Education

Associate's or Bachelor's degree in IT or related field

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

Intune

Teams

Autopilot

VPN

IT ticketing systems

Job description

Chelsea Piers Lp in New York City is seeking a customer‑focused Technology Support Associate to join our Information Technology team. This role serves as the first point of contact for technical support across our NYC locations, providing exceptional service and ensuring employees remain productive.

Reporting to the Service Desk Manager, you will provide Level 1 support for desktops, laptops, Microsoft 365, AV systems, and enterprise software, troubleshooting issues and assisting with