User Support Technician

Virginia Community Colleges; Virginia (IL); On-site; USD 24,000 - 34,000; Part time

Job summary

PVCC in Charlottesville, VA is seeking a part-time Helpdesk Technician to provide first-level support to faculty, staff and students. This role maintains computers and peripherals, performs preventive maintenance, and supports classroom technology including AV and video conferencing.

The position requires strong customer service, ability to learn new tech, basic OS and networking knowledge, and the physical ability to lift 50 lbs. Typical schedule is Mon–Fri with occasional Saturdays.

Qualifications

• Provide high quality customer service to faculty, staff and students.
• Learn and implement new technology solutions and tools.
• Basic knowledge of Windows, MacOS and iOS operating systems.
• Basic networking knowledge including LAN/WAN and wireless for endpoints.

Responsibilities

• Provide first level (Tier I) helpdesk support to faculty, staff and students.
• Maintain College computers and peripheral equipment with preventive maintenance and repairs.
• Support network components, AV, video conference equipment, telephones and classroom electronics.
• May assist the agency or state government in emergencies.

Skills

Customer service

Learn new technology

Computing devices

Windows 10/11

MacOS

iOS

LAN/WAN/Wireless

Written and verbal communication

Independence/ teamwork

Lift 50 lbs

Education

CompTIA A+ certification or equivalent

Experience in higher education environment (preferred)

Job description

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Work Location Albemarle - 003

Hiring Range $21.25 per hour

Full Time or Part Time

Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

Work Schedule: Typical schedule is Monday through Friday and occasional Saturdays on rotation with flexibility. This is a part-time position providing in-person support services. 29 hours or less per week.

Piedmont Virginia Community College ( PVCC ) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena ( JPJ ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu

PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Position Purpose

Provides first level (Tier I) helpdesk support to college faculty, staff and students who contact the Technology Services helpdesk. Responsible for maintaining the College’s computers and associated peripheral equipment including preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, and other classroom electronics.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Ability to provide high quality customer service
• Ability to learn and implement new technology solutions
• Use and configuration of computing devices (Laptops, tablets, cell phones, etc)
• Basic knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS
• Basic networking knowledge including LAN , WAN , and wireless configuration, primarily for endpoint support
• Strong written and verbal communication skills
• Ability to work both independently, as well as part of a larger team
• Ability to lift 50 lbs.
• Ability to scale ladders

Additional Considerations

• Intermediate knowledge of Various OS’s including Windows 10/11, MacOS, and/or iOS preferred
• Basic knowledge of scripted installations of operating systems and software to support deployment of faculty/staff and student computer workstations preferred
• CompTIA A+ certification or equivalent preferred
• Demonstrated experience working in a helpdesk environment preferred
• Demonstrated experience working in a higher education environment preferred
• Additional education, preferably in Information Technology or a related field

Operation of a State Vehicle

No

Supervises Employees

No

Required Travel

minimal

Number of Vacancies

1

Recruitment Type

General Public - G

Job Open Date

08/27/2026

Job Close Date

09/10/2026

Agency Website

pvcc.edu

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*)

Required fields are indicated with an asterisk (*).