user support technician

Job Bank; Town of Milton (NY); Vor Ort; USD 34.000 - 39.000; Vollzeit

Benefits dieser Stelle

Free parking available

Zusammenfassung

Job Bank in Milton, Ontario is seeking a permanent, full-time IT help desk/technical support professional to provide first-line computer and network assistance at the client site. The role offers 35 hours per week at 36.50 CAD per hour, with no remote work option.

You will set up equipment, assist users, backup and recover Web-server data, supervise colleagues, and maintain documentation of issues and resolutions. A college or diploma program of 1–2 years is required; experience is an asset.

Qualifikationen

• Requires a college diploma or certificate from a 1–2 year program.
• Experience as an asset but not required.
• On-site position with no remote work option.

Aufgaben

• Provide access to computer networks and report on performance.
• Respond to users with difficulties and research solutions using guides and manuals.
• Maintain a log of problems and solutions for the team.
• Participate in redesigns of applications and software; supervise other tech staff.
• Provide business, network and Internet support to users; set up equipment for employees.
• Perform Web-server backup and recovery operations; deliver customer service.

Kenntnisse

Technical support

Network access

Customer service

Documentation

Supervision

Web server backup

Ausbildung

College diploma (1-2 years)

Jobbeschreibung

Job details

• Location Milton , ON L9T 2X8
• Salary 36.50 hourly / 35 hours per week
• Terms of employment Permanent employment Full time
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

Experience an asset

Work must be completed at the physical location. There is no option to work remotely.

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Provide customer service

Other benefits

• Free parking available

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2026-10-31

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.