IT Support Technician (Temporary)

Human Services Management Corporation; Milford (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Human Services Management Corporation is seeking an IT Support Technician to respond to inquiries about the organization’s computer systems, PCs, and TELCO. The role is temporary with potential to become permanent.

You will troubleshoot hardware, software, and cellular issues, onboard/offboard users in Microsoft cloud services, document IT procedures, and collaborate with vendors as needed. Travel to remote sites may be required.

Qualifications

• Two year college/technical certificate or 5 years IT desktop support or 3 years in healthcare/education IT.

Responsibilities

• Onboard and offboard users in Microsoft's cloud services.
• Independently analyze, troubleshoot, and resolve hardware, software, and cellular issues.
• Monitor antivirus status and address problems as needed.
• Document IT procedures for staff and end users.
• Answer staff questions on company supported applications.
• Set up and install personal computers.
• Travel to remote sites when required.
• Coordinate with third party vendors as needed.

Skills

Troubleshooting

Hardware issues

Software issues

Cellular issues

Education

Two year certificate / 5 years IT desktop support OR 3 years Healthcare or Education IT

Tools

Microsoft 365 admin

Job description

Company Description

Human Services Management Corporation (HSMC) provides shared business and consulting services to both non-profit and proprietary human services agencies. These services include accounting, payroll, third-party billing and collections, human resources, continuing education, marketing, facility development and quality assurance programs.

Job Description

The IT Support Technician is a temporary position with the potential to become a permanent role. Respond to inquiries and requests for assistance with HSMC and the Client computer systems, PC's and TELCO systems. Identifies problems, troubleshoots, and provides advice to assist users. Coordinates with other IT areas to resolve problems if necessary. Configure and support Enterprise level software / hardware packages used throughout the organization(s).

Responsibilities

• Onboarding and offboarding of Users in Microsoft's cloud services.
• Independently analyze, troubleshoot, and problem solve various hardware, software, and cellular issues.
• Monitor Desktop computer anti-virus status and solve problems as needed.
• Document IT Procedures for IT Staff and End Users.
• Answer staff questions in person and via phone on all company supported applications.
• Setup and install personal computer.
• Travel to remote sites when needed.
• Work with third party vendors when needed.

Qualifications

• Two year certificate from college or technical school; or 5 years IT desktop support field or 3 years' experience in the Healthcare or Education related IT field.

Physical Demands

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms
• Fine hand manipulation (keyboarding)

Additional Information

Please visit our website at www.hsmc.org to learn more about our organization!

Selection for employment is made regardless of race, color, religion, creed, sex, sexual orientation, gender identity/expression, pregnancy or pregnancy-related condition, marital status, national origin, ancestry, age, disability, handicap, genetic information, someone who is a member of, applies to perform, or has an obligation to perform, service in a uniformed military service of the United States, including the National Guard, on the basis of that membership, application or obligation; veteran status, or any other bases protected by law. HSMC participates in E-Verify.