IT Support Specialist

HHM Hospitality; Camp Hill (Cumberland County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Life insurance

TELUS Health access

Travel discounts

Job summary

HHM Hotels is seeking an IT Support Specialist to provide technical assistance via remote, phone, and desk-side support. You will manage issues through our ticketing system, assist with projects, and ensure timely, courteous service for internal and external users.

Requirements include an Associate’s degree or equivalent experience and 1+ year IT experience. Strong troubleshooting, customer service skills, and the ability to handle multiple issues and projects are essential.

Qualifications

• Associate’s degree or equivalent experience.
• 1+ years professional or intern IT experience.
• A positive attitude and eagerness to learn.
• Strong technical skills in troubleshooting networks, systems, and software issues.
• Self-directed with superior customer service skills.
• Able to prioritize and resolve issues based on severity and necessity.
• Able to expertly manage and prioritize multiple technical issues and projects simultaneously.
• Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.

Responsibilities

• Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
• Track issues and requests in helpdesk software and communicate system issues to department managers.
• Perform installation of new computer systems, peripherals, software, and network equipment.
• Troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
• Comply with standards of service established by IT to ensure quality customer service.
• Be available to work outside of an established schedule as needed to meet critical deadlines.
• Actively participate in special projects as assigned.
• Able to participate in 24/7 manager on duty emergency technical support program.
• Follow sustainability guidelines and practices.
• Practice safe work habits.
• Perform other duties as requested by management.

Skills

Networking troubleshooting

Customer service

Multitasking

Critical thinking

Self-directed

Prioritization

Education

Associate’s degree or equivalent experience

Job description

Overview

Opportunity: IT Support Specialist

Provide technical support via remote control, telephone, and desk-side support. Manage incoming technical issues and service requests via our ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.

Your Growth Path

IT Support Analyst - IT Senior Support Analyst - IT Support Manager

Your Focus

• Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
• Track issues and requests in helpdesk software and communicate system issues to department managers.
• Perform installation of new computer systems, peripherals, software, and network equipment.
• Troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
• Comply with standards of service established by IT to ensure quality customer service.
• Be available to work outside of an established schedule as needed to meet critical deadlines.
• Actively participate in special projects as assigned.
• Able to participate in 24/7 manager on duty emergency technical support program.
• Follow sustainability guidelines and practices.
• Practice safe work habits.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s degree or equivalent experience.
• 1+ years professional or intern IT experience.
• A positive attitude and eagerness to learn.
• Strong technical skills in troubleshooting networks, systems, and software issues.
• Self-directed with superior customer service skills.
• Able to prioritize and resolve issues based on severity and necessity.
• Able to expertly manage and prioritize multiple technical issues and projects simultaneously.
• Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts

Work Environment and Context

• Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.
• Work schedule varies and may include extended work hours and work on evenings and weekends.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.