Help Desk / Level I IT Technician

Hamilton Telecommunications; Lincoln (NE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Company paid benefits for full-time

Supportive team environment

Advancement opportunities

Job summary

Hamilton Business Technologies in Lincoln, NE is seeking a Help Desk / Level I IT Technician to join our on-site team. You will support business and retail clients with servers, PCs, printers, switches, and routers, delivering prompt, professional help desk service.

You will diagnose issues, install and configure equipment, document activity, and work with experienced teammates to resolve problems and prevent downtime.

Qualifications

• Basic knowledge of Windows, PC hardware and software, networks, routers, and servers.
• IT education, training, or coursework.
• Customer service or technical support experience from prior related work experience, school, or internships.
• Certifications such as CompTIA A+ or CCNA are welcome.
• Strong troubleshooting, communication, teamwork, and organizational skills.
• Valid driver’s license and ability to travel to local client sites.

Responsibilities

• Assess client technology needs, diagnose issues, and recommend hardware, software, and network solutions.
• Install, configure, test, and maintain servers, workstations, operating systems, software, storage devices, routers, switches, printers, cabling, and related equipment.
• Troubleshoot and resolve hardware, software, network, internet, malware, and user-related issues via phone, remote, and in-person support.
• Communicate solutions clearly, educate end users on preventive practices, and provide timely status updates.
• Document service activity and coordinate work with the help desk, network services, and other team members.
• Support client service needs by gathering information for quotes and assisting with front-office tasks as assigned.

Skills

Windows OS basics

PC hardware

Networks

Routers

Servers

Customer service

Education

IT coursework or training

Tools

Certifications: CompTIA A+

Certifications: CCNA

Job description

Hamilton Business Technologies, a managed IT service provider, is seeking a Help Desk / Level I IT Technician to join our existing team. In this full-time, on-site role, you will build practical experience supporting business and retail clients while working with servers, networks, PCs, printers, switches, routers, and related technology. You will collaborate with experienced team members to install, configure, troubleshoot, and repair hardware and software while delivering responsive, professional customer support.

What You’ll Do:

• Assess client technology needs, diagnose issues, and recommend effective hardware, software, and network solutions.
• Install, configure, test, and maintain servers, workstations, operating systems, software, storage devices, routers, switches, printers, cabling, and related equipment.
• Troubleshoot and resolve hardware, software, network, internet, malware, and user-related issues through phone, remote, and in-person support.
• Communicate solutions clearly, educate end users on preventive practices, and provide timely status and completion updates.
• Document service activity and coordinate assigned work with the help desk, network services, and other technical team members.
• Support client service and business needs by gathering information for quotes, identifying appropriate additional services, assisting with occasional front-office tasks, and performing other related duties as assigned.

Preferred Qualifications:

• Basic knowledge of Windows, PC hardware and software, networks, routers, and servers.
• IT education, training, or coursework.
• Customer service or technical support experience from prior related work experience, school, or internships.
• CompTIA A+, CCNA, or a related certification; equivalent knowledge or experience is welcome.
• Strong troubleshooting, communication, teamwork, and organizational skills.
• Valid driver’s license and ability to travel to local client sites.

Physical Requirements:

• Ability to lift and move at least 25 pounds regularly and up to 50 pounds occasionally.
• Ability to use hand tools and work with computer, networking, and other electronic equipment.
• Ability to stand, crouch, kneel, and climb ladders or stairs as needed.
• Ability to see and hear visual and audible signals from technical equipment.

Hamilton offers:

• Company paid benefits for full-time employees.
• Supportive team environment.
• Opportunity to learn new skills and for advancement.