Technical Support Technician

Harris; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

3 weeks vacation

Paid personal leave

Group insurance

RRSP plan

Remote work

Annual wellness bonus

Birthday gift

Company stock program

Job summary

Logiciels Sport-Plus seeks an IT support technician to deliver first-line software and technical assistance. You will diagnose issues, perform remote installations, and guide clients on Logiciels Sport-Plus tools.

The role supports a diverse client base, including municipal clients, and offers a fully remote work environment with flexible hours. Ideal candidates have 3–5 years in IT support, strong English/French bilingual skills, and knowledge of Windows, SQL, Azure, and Docker.

Qualifications

• 3 to 5 years of IT support experience.
• Bilingual in English and French (spoken and written).
• Experience with municipal or public sector contexts is a plus.
• AEC or DEC in IT or equivalent.

Responsibilities

• Analyze requests, assess urgency and complexity for resolution.
• Provide first-level software and technical support to restore systems.
• Diagnose and resolve issues in client and internal IT environments.
• Advise clients on tools and technologies from Logiciels Sport-Plus Inc.
• Perform remote software installations and setup tasks.
• Automate tasks and optimize processes using AI when possible.
• Coordinate with team to ensure timely resolutions.

Skills

IT support

Remote support

Azure

Windows OS

SQL Server

Docker

Linux

Bilingual EN/FR

Public sector exp

Office 365

Education

IT diploma (AEC/DEC)

Tools

Remote access tools

Office Suite

Azure cloud

Oracle

Job description

About Logiciels Sport-Plus

Since 1989, Logiciels Sport-Plus has been developing innovative software solutions to simplify the management of recreational services, sports centers, nonprofit organizations, and municipalities. Our applications cover registration, reservations, rentals, ticketing, and equipment management, featuring intuitive interfaces and secure hosting accessible 24/7. We are proud to support our clients with high-performance tools and unparalleled technical support.

Your Role

The ideal candidate must be consistently committed to ensuring customer satisfaction. They must also be able to work as part of a team, manage priorities, handle a high volume of calls, exercise sound judgment in challenging situations, and work independently within established procedures. The candidate may work remotely or be based at one of Logiciels Sport-Plus Inc.'s offices in Rimouski or Quebec City.

Duties and Responsibilities

• Analyze requests, assess their urgency and complexity, and either resolve them or forward them to the team with the necessary expertise;
• Provide first-level software and technical support to ensure the customer's systems are back up and running;
• Diagnose and resolve all issues related to the client's and/or internal software or IT environments;
• Advise clients on the use of tools implemented by Logiciels Sport-Plus Inc.;
• Advise clients on the various technologies provided by Logiciels Sport-Plus Inc.;
• Perform remote software and technical installations;
• Automate certain tasks and optimize our business processes using artificial intelligence;

Technical Environment

• Line-of-business applications and specialized software
• Experience supporting IT and networking environments;
• Knowledge of Windows 10/11 and the Office Suite (Word, Excel, Outlook, etc.) and remote access tools;
• Knowledge of Microsoft Azure cloud computing;
• Knowledge of Windows Server 2016 and later;
• Knowledge of SQL Server 2016 and later;
• Knowledge of Linux Server (Ubuntu, CentOS).
• Knowledge of Docker
• Knowledge of Oracle (a plus)

Additional Qualifications

• AEC or DEC in IT or other experience deemed equivalent;
• Bilingual in both spoken and written English and French, as we have clients in Quebec and across Canada;
• 3 to 5 years of experience as an IT support technician;
• Knowledge of the public sector, specifically at the municipal level;

What we offer

• 3 weeks of vacation starting in the first year, 4 weeks after 3 years, and 5 weeks after 7 years of service with the company;
• 5 days of paid personal leave and 1 day of paid volunteer leave per year;
• Group insurance plans fully paid by the employer starting on your first day;
• A group RRSP plan with employer contributions;
• A 100% remote work environment with the option for flexible hours when you are not in client meetings
• An active lifestyle program (annual bonus);
• An employee assistance program with Inkblot, as well as access to telemedicine through Maple;
• A gift will be sent to you on your birthday;
• A new computer every 4 years, which you may keep for personal use;
• A loan program for purchasing a new personal computer;
• A company stock purchase incentive program.

This position involves working outside of regular business hours, including occasional customer support in the evenings or on weekends.

Only selected candidates will be contacted.

Harris is committed to an equal opportunity employment program, and applications from members of targeted groups—including women, people with disabilities, Indigenous peoples, and visible minorities are encouraged. If you have a disability, you can receive assistance with the application and selection process upon request.

The Harris talent acquisition team does not use text messages to communicate with candidates or request confidential information. They will be contacted by either a Harris manager or a member of the talent acquisition team for an interview, provided they meet the required criteria.