Systems Administrator III

FALL CREEK FARM & NURSERY; Edinburg (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance (100% for full-time)

Defined benefit pension plan

Generous time off

Career advancement opportunities

Job summary

The Systems Administrator III role at the Texas Health and Human Services Commission (HHSC) involves advanced deskside support within a call center environment, troubleshooting complex hardware and software issues and managing Active Directory accounts. The position requires at least three years of IT experience with strong customer service, communication, and network administration skills.

Based in Edinburg, Texas with occasional after-hours work.

Qualifications

• Three years of IT experience in a deskside support role.
• Strong customer service and communication skills.
• Experience with network administration and AD account management.

Responsibilities

• Provide advanced deskside support in a call center environment.
• Troubleshoot complex hardware and software issues; manage AD accounts and access.
• Support new hires and vendor roll-offs; remote support for other call centers as needed.

Skills

Customer service

Communication

Network administration

Active Directory

Tools

Active Directory

Job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage .

Brief Job Description:

The Systems Administrator III role involves advanced deskside support within a call center environment, including troubleshooting complex hardware and software issues, managing Active Directory accounts, supporting new hires and vendor roll-offs, and requires at least three years of IT experience with skills in customer service, communication, and network administration, based in Edinburg, Texas with occasional after-hours work.

Essential Job Functions:

• Troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks. This work is performed within a call center environment. In addition to supporting the Edinburg call center, this role remotely supports the Austin, Athens, and San Antonio call center when one of those IT techs are out of the office. (30%)

Deskside Support Automation Services include desktop installation, troubleshooting support, escalated/referred Help Desk operations, change management services, TIERS workstation platform and end-user application troubleshooting and resolution, field testing and pilot participation for CIT, technical documentation for end-user processes, research development services, technology training, and virus/Trojan/malware threat-response and remediation. (25%)

• Monitoring and managing AD ‘privileged’ groups & user accounts on TXACCESS. (10%)
• Develop, analyze, and maintain system design procedures, system codes, test procedures, and quality standards.
• This position performs and assists the other team members in roll-on of all new hire positions. (10%)
• This position performs and assists the other team members in rolling off vendor employees that are no longer employed within 48 business hours to ensure we do not receive an IRS audit finding for not processing the roll off in a timely manner. (5%)
• These staff require non-traditional troubleshooting and service support as they may use specialized hardware and software. (5%)
• This staff must be knowledgeable in printer and network administration. (5%)

Knowledge, Skills, Abilities:

Knowledge of personal computer hardware and software.
Ability to communicate effectively either