User Services Specialist III

University of Houston; Houston (TX); On-site; USD 50,000 - 62,000; Full time

Job summary

University of Houston Sugar Land is seeking a senior-level IT support specialist to assist faculty, staff, and students across five operating systems. The role emphasizes resolving advanced issues, delivering hands-on training, and maintaining up-to-date documentation for UH Support Services.

Ideal candidates have a 4-year degree and at least 3 years of related experience, with familiarity in enterprise Windows environments and Microsoft 365. The position is based on UH Sugar Land Campus.

Qualifications

• Requires a 4-year degree and at least 3 years of relevant IT support experience.
• Experience in higher education or K-12 environments preferred.
• Strong documentation and training abilities required.

Responsibilities

• Supports faculty, staff and students on five operating systems and related hardware/software.
• Analyzes and resolves complex computer programs or problems beyond less experienced staff.
• Provides informal hands-on training and creates online helpfiles and documentation.
• Maintains technical documentation and online helpfiles in Support Services.
• Develops and may present short courses on hardware and software.
• Participates in software development for Support Services as needed.
• Installs or evaluates software or procedures in its use.
• Provides support for printers and printer queues on UH network.
• May train users in classroom settings.

Skills

Windows environments

Intune

SCCM

Active Directory / Entra ID

Microsoft 365

Education

Bachelor's degree

Tools

Microsoft Intune

SCCM

Active Directory

Entra ID

Office 365 / Microsoft 365

Job description

Department: UH Sugar Land Salary: $49,700 - $62,100 based on experience/education

Description

Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.

• Provides support to the academic public regarding intrinsic operating systems problems.
• Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
• Provides informal hands-on training to users on the use of computers.
• Develops and maintains current technical documentation and on-line helpfiles in Support Services.
• Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
• Participates in the development of software for Support Services on an as-needed basis.
• Conducts projects to install or evaluate software or procedures in its use.
• Provides support for printers and printer queues on the UH network.
• May provide training to faculty, staff and/or students in a formal classroom environment.
• Performs other job-related duties as assigned.

MQ: "Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university. Requires a minimum of three (3) years of directly job-related experience. "

This position is 100% located at the University of Houston Sugar Land Campus.

(14000 University Blvd, Sugar Land, TX 77479)

Incomplete application will not be accepted.

Preferred Qualifications

• Experience providing technology support in a higher education or K-12 environment
• Familiarity with centrally managed Windows environments and enterprise endpoint management concepts (Microsoft Intune, SCCM, Active Directory / Entra ID)
• Experience supporting classroom AV technology and instructional spaces
• Proficient working knowledge of Microsoft 365
• Ability to write clear documentation and provide hands‑on assistance to faculty, staff, and students
• Willingness to learn new tools and adapt as the campus technology environment changes

The following documents are required to be submitted along with the application:

• Cover letter delineating the manner in which your work experience applies to the posting
• Resume
• Salary History
• Transcript
• Three professional references

Note: We will maintain your confidentiality and notify you in advance of making contact with any of your references. References will be contacted only after the interview process has been completed.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.