Used Car Department Leader — Growth & CRM Champion

Stevens Point Ford; Stevens Point (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

Paid Training

Paid Holidays

Employee discounts on products and/or

Competitive Wages

Growth Opportunities

Promote From Within

Holiday Parties & Celebration

Company Picnics

Community involvement

Job summary

Stevens Point Auto Center is seeking a hands-on Used Car Manager to oversee all facets of the used-car department. You will handle appraisals, inventory, and coaching of sales staff to meet monthly and annual goals.

Ideal candidates bring 2+ years in used car management, F&I exposure, and familiarity with vAuto. Strong CRM and computer skills, customer service mindset, and a proactive leadership style are essential.

Qualifications

• 2 years preferred of experience in used car management.
• Some experience in F&I, specifically presentation and compliance.
• 2 years' experience with vAuto preferred.
• Proven customer service and enthusiasm.
• Strong product knowledge and honesty in sales process.
• Proficiency with computers, email and internet.

Responsibilities

• Responsible for all facets of used car department.
• Used vehicle appraisals and forecasting monthly/annual goals.
• Manage vehicle inventory and reconditioning of trade-ins.
• Guide Sales Consultants on objectives and improvements.
• CRM follow-up and communication to ensure policy adherence.
• Coordinate sales meetings and report to GSM weekly.
• Evaluate salesperson performance quarterly.

Skills

Used car management

F&I experience

vAuto

CRM and follow-up

Customer service

General computer skills

Tools

CRM software

Job description

Stevens Point Auto Center is seeking a hands-on Used Car Manager to oversee all facets of the used-car department. You will handle appraisals, inventory, and coaching of sales staff to meet monthly and annual goals.

Ideal candidates bring 2+ years in used car management, F&I exposure, and familiarity with vAuto. Strong CRM and computer skills, customer service mindset, and a proactive leadership style are essential.