IT Help Desk Specialist — Tier 1/2 Support & System Setup

Eagle Integrated Services, LLC; Panama City (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short and long term disability

Life insurance

401(k) with company match

Profit sharing

Tuition reimbursement

Job summary

Eagle Integrated Services, LLC is seeking a Journeyman Computer User Support Specialist (Help Desk) to deliver Tier 1/2 support for end-users in a DoD-aligned environment.

Responsibilities include incident logging, troubleshooting hardware/software issues, and AD account management. A SECRET clearance and Security+ are required, with certification options in A+, Network+, and Modern Desktop. This role supports primarily on-site IT operations in Florida.

Qualifications

• 3–5 years in IT help desk or desktop support.
• Current CompTIA Security+ CE certification to meet DoD 8140 IAT II.
• SECRET security clearance required.
• Proficiency with Windows 10/11 and Office 365.
• Experience with ITSM ticketing systems (ServiceNow/Remedy) and AD.

Responsibilities

• Serve as primary contact for logging and tracking user issues via phone/email/ticketing.
• Diagnose and resolve Tier 1/2 hardware, software, and network problems.
• Use remote tools to troubleshoot and restore services quickly.
• Install and configure new PCs using standard system images.
• Configure software and peripherals, and manage password resets.
• Assist with email, network drive access, and AD account management.
• Escalate complex incidents to Tier 3; contribute to knowledge base.
• Document steps and resolutions in the ITSM system.

Education

CompTIA Security+ CE

CompTIA A+

CompTIA Network+

Microsoft 365 Certified: Modern Desktop Administrator Associate

Tools

ServiceNow

Remedy

Active Directory

Remote Desktop Tools

Job description

Eagle Integrated Services, LLC is seeking a Journeyman Computer User Support Specialist (Help Desk) to deliver Tier 1/2 support for end-users in a DoD-aligned environment.

Responsibilities include incident logging, troubleshooting hardware/software issues, and AD account management. A SECRET clearance and Security+ are required, with certification options in A+, Network+, and Modern Desktop. This role supports primarily on-site IT operations in Florida.