(USA) Member Specialist

Sam's Club; Franklin (WI); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage

Financial benefits: 401(k), stock purchase plan, and company-paid life insurance

Paid time off: PTO, parental leave, family care leave

Company discounts

Job summary

Sam's Club is hiring a Member Frontline Services associate to deliver exceptional member service and maintain a safe and efficient checkout area. Responsibilities include processing transactions, training colleagues, and ensuring safety compliance.

The ideal candidate should have retail experience and familiarity with front-end equipment. This role offers an hourly wage ranging from $18.00 to $26.00, with the possibility of additional compensation depending on various factors.

Comprehensive benefits include health coverage, 401(k), PTO, and a company-paid education program through Live Better U.

Qualifications

• Retail experience, including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and guidance regarding self-service technology.
• Maintain the checkout area, including processing purchases, payments, returns, refunds, and exchanges.
• Apply safety standards, conduct safety sweeps, and report unsafe situations.
• Maintain entrance and exit areas, verify membership cards, and assist members with purchasing decisions and merchandise location.
• Arrange and zone merchandise, identify shrink and damages, and uphold a safe shopping environment.
• Assist in securing and safeguarding Sam's Club assets and observe potential criminal activity.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Provide training on member front-line processes and new technology to associates.

Skills

Retail experience

Operating front-end equipment

Working with mobile retail applications

Job description

Position Summary

As a Member Frontline Services associate at Sam's Club, you will provide member service, maintain checkout and entrance/exit areas, process transactions, handle merchandise, ensure safety and security, and support colleague training.

Responsibilities

• Provide member service and guidance regarding self‑service technology.
• Maintain the checkout area, including processing purchases, payments, returns, refunds, and exchanges.
• Apply safety standards, conduct safety sweeps, and report unsafe situations.
• Maintain entrance and exit areas, verify membership cards, and assist members with purchasing decisions and merchandise location.
• Arrange and zone merchandise, identify shrink and damages, and uphold a safe shopping environment.
• Assist in securing and safeguarding Sam's Club assets, observe potential criminal activity, and record required documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Provide training on member front‑line processes and new technology to associates.
• Implement the Open Door Policy and promote a culture of integrity, belonging, and continuous improvement.
• Collaborate with managers, co‑workers, and customers to meet priorities and deliver results.

Minimum Qualifications

• Retail experience, including operating front‑end equipment such as a cash register.
• Experience working with mobile retail applications.

Preferred Qualifications

No preferred qualifications listed.

Compensation

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour, depending on schedule, facility, season, or specific work performed.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PPTO for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement.

Live Better U

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are fully paid for by Walmart.

Eligibility and Availability

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change.

Location

Primary Location: 6705 S 27TH ST, FRANKLIN, WI 53132‑9430, United States of America.

Policy Statement

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.