(USA) Member Specialist

Sam's Club; Bloomington (IN); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage.

401(k) plan.

Company-paid life insurance.

Paid time off including parental and bereavement.

Short-term and long-term disability.

Company discounts.

Adoption and surrogacy expense reimbursement.

Job summary

Sam's Club in Bloomington, IN is looking for a dedicated member services associate. The role involves providing exceptional member service at the checkout area, promoting products, and managing self-service technology. Candidates should have retail experience, effective problem-solving skills, and a commitment to safety standards. This position offers a competitive wage between $18.00 to $26.00 per hour, along with comprehensive health benefits and paid time off. Join our team and help foster a culture of inclusion and customer focus.

Qualifications

• Retail experience including operating front-end equipment (for example, cash register).

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.

Skills

Retail experience

Operating front-end equipment

Working with mobile retail applications

Job description

Position Summary: This role involves providing member service, maintaining the checkout area, resolving member issues, promoting products, and managing self‑service technology.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise and reports unsafe situations.
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, and transporting items.
• Arranges and organizes merchandise to maintain a safe shopping environment.
• Maintains exit areas, reviews member receipts, and ensures security against potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with security and safety practices.
• Assists with training new associates on company processes and technologies.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies, including handling returns and identifying shrink or damages.
• Collaborates with managers, co‑workers, and customers to set priorities, deadlines, and improvement opportunities.
• Fosters a culture of inclusion, teamwork, integrity, customer focus, and excellence.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting. PTO or PPTO may be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

Compensation

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances based on schedule, facility, season, or specific work performed.

Minimum Qualifications

Retail experience including operating front‑end equipment (for example, cash register) and working with mobile retail applications.

Preferred Qualifications

Preferred qualifications are not listed.

Location

Primary Location: Bloomington, IN 47403‑5107, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.