(USA) Member Specialist

Sam's Club; Maplewood (MO); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k)

Paid time off benefits including PTO

Company-paid education programs

Job summary

Sam's Club in Maplewood, MO is looking for a member service associate responsible for maintaining the checkout area and providing excellent service. The role includes resolving member issues, processing purchases, and assisting with training new associates.

The position offers an hourly wage ranging from $18.00 to $26.00 and includes a variety of benefits such as health coverage, 401(k), and paid time off. Ideal candidates will have retail experience and be familiar with mobile retail applications.

Qualifications

• Retail experience, including operating front-end equipment such as cash registers.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Assists with training Member Frontline Services associates on company processes.
• Ensures compliance with company policies and procedures.

Skills

Retail experience

Operating front-end equipment

Experience working with mobile retail applications

Job description

Position Summary

What you’ll do: Provides member service and maintains the checkout area. Resolves member issues and concerns, promotes Sam’s Club products and services, and offers guidance on self‑service technology. Processes member purchases and assists with payments, returns, refunds, and exchanges in accordance with company policies and procedures. Follows safety standards, procedures, and guidelines, including conducting safety sweeps and using proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions, locating merchandise, and transporting items. Arranges and organizes merchandise to maintain a safe shopping environment. Maintains exit areas, reviews member receipts, and assists with securing Sam’s Club assets and property by communicating potential criminal activity per company policies. Maintains paperwork, logs, and other required documentation and executes emergency response procedures while ensuring compliance with company security and safety practices.

Assists with training Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities. Ensures the area of responsibility follows company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy. Completes work assignments and priorities utilizing policies, data, and resources after collaborating with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Compensation

The hourly wage range for this position is $18.00 to $26.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience, including operating front‑end equipment (for example, cash register)
• Experience working with mobile retail applications

Preferred Qualifications

• Additional retail or customer‑service experience
• Knowledge of Walmart’s systems and processes

Location

Primary Location: MAPLEWOOD, MO 63143-1015, United States of America

Drug‑Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.