(USA) Member Specialist

Sam's Club; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off including parental and bereavement leave

Education benefits covering tuition, books, and fees

Job summary

Sam's Club is seeking a team member in Dayton, Ohio to provide excellent member service while managing the checkout area and processing transactions. The ideal candidate will have retail experience, be comfortable operating cash registers, and possess skills in using mobile retail applications. Benefits include health coverage, a 401(k) plan, and tuition assistance through the Live Better U program. A commitment to a drug-free workplace is essential.

Qualifications

• Retail experience including operating front-end equipment such as cash registers.
• Experience working with mobile retail applications.

Responsibilities

• Provide member service, maintain checkout area, and resolve member issues.
• Process member purchases and assist with payments, returns, refunds, and exchanges.
• Assist in training Member Frontline Services associates.

Skills

Retail experience

Operating front-end equipment

Working with mobile retail applications

Job description

Responsibilities

• Provide member service, maintain checkout area, and resolve member issues and concerns.
• Promote Sam's Club products and services and guide members regarding self‑service technology.
• Process member purchases, assist with payments, returns, refunds, and exchanges in accordance with company policies.
• Adhere to safety standards, perform safety sweeps, and report unsafe situations to facility management.
• Maintain entrance and exit areas, verify memberships, arrange and organize merchandise, and help members transport items.
• Assist in training Member Frontline Services associates on processes, mobile applications, and new technology rollout.
• Identify shrink, damages, and ensure area is organized and safe.
• Follow company policies, including the Open Door Policy, and contribute to process improvements.
• Collaborate with managers, co‑workers, customers, and partners to prioritize tasks and address improvement opportunities.
• Demonstrate teamwork, clear communication, integrity, and customer focus in daily activities.

Qualifications

• Retail experience including operating front‑end equipment such as cash registers.
• Experience working with mobile retail applications.

Location

Primary Location: 6955 Miller Ln, Dayton, OH 45414‑2658, United States.

Pay

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the applicable minimum wage.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program with full tuition, books, and fees paid for eligible associates.
• Eligibility requirements may apply and benefits are subject to change.

Drug‑Free Workplace Policy

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.