(USA) Member Specialist - Part Time

Sam's Club; Brooklyn (OH); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Brooklyn, Ohio is seeking candidates for a position focused on member service and checkout area maintenance. Responsibilities include processing purchases, resolving member issues, and ensuring compliance with safety standards. Competitive hourly wages between $17.00 and $25.00 are offered, along with comprehensive benefits such as health coverage and paid time off. Retail experience and proficiency in operating front-end equipment are required. Join the team at Sam's Club to deliver exceptional service and support to our members.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns, and promote Sam’s Club products and services.
• Offer guidance and support regarding self-service technology.
• Process member purchases, handle payments, returns, refunds, and exchanges according to company policies.
• Follow safety standards, procedures, and guidelines.
• Maintain entrance and exit areas and verify membership cards.
• Zone the area, arrange and organize merchandise.
• Assist members with purchasing decisions and locating merchandise.

Skills

Retail experience

Operating front-end equipment

Experience with mobile retail applications

Job description

Responsibilities

• Provide member service and maintain the checkout area.
• Resolve member issues and concerns, and promote Sam’s Club products and services.
• Offer guidance and support regarding self‑service technology.
• Process member purchases, handle payments, returns, refunds, and exchanges according to company policies for different membership and payment types.
• Follow safety standards, procedures, and guidelines, including conducting safety sweeps and reporting unsafe situations to facility management.
• Maintain entrance and exit areas, verify membership cards, and identify member needs.
• Zone the area, arrange and organize merchandise, and identify shrink and damages.
• Assist members with purchasing decisions, locating merchandise, and transporting items.
• Ensure compliance with security and safety practices, conduct emergency response procedures, and maintain required documentation.
• Assist with training Member Frontline Services associates on company processes, new technology, and tool functionality.
• Deliver new program rollout training and provide continuous learning and process improvement opportunities.

Compensation

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the applicable minimum wage for the job location.

Additional compensation may be paid in the form of premiums ranging from $0.35 per hour to $3.00 per hour under specific circumstances, based on schedule, facility, season, or specific work performed.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as a 401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement.
• Live Better U, a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees.

Minimum Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Preferred Qualifications

None listed.

Policy

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and enforce a no‑tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees to create a safe and productive work environment.