(USA) Member Specialist

Sam's Club; Pooler (GA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k)

Paid time off including parental leave and bereavement

Job summary

Sam's Club is seeking a member service associate in Pooler, Georgia. The role involves maintaining the checkout area, resolving member issues, and assisting with purchases. Qualified candidates should have retail experience and be familiar with operating front-end equipment. The hourly wage ranges from $17.00 to $25.00, with additional premiums possible. Benefits include health coverage, 401(k), and paid time off.

Qualifications

• Retail experience including operating front-end equipment.
• Experience working with mobile retail applications.

Responsibilities

• Handles member service and maintains checkout area.
• Resolves member issues and concerns.
• Trains associates on company processes and procedures.

Skills

Retail experience

Operating front-end equipment

Experience with mobile retail applications

Job description

Position Summary

Provides member service, maintains the checkout area, resolves member issues and concerns, promotes Sam’s Club products and services, guides members regarding self‑service technology, processes member purchases, and assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Responsibilities

Follows proper procedures for handling merchandise and reports unsafe situations to facility management. Maintains entrance and exit areas, verifies membership cards, and assists members with purchasing decisions. Locates merchandise, promotes company products, zones and organizes merchandise, helps members transport items, and maintains a safe shopping environment. Reviews member receipts, secures Sam’s Club assets and property, maintains required documentation, executes emergency response procedures, and ensures compliance with security and safety practices. Trains Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers rollout training for new programs, and provides continuous learning and improvement opportunities. Maintains area in accordance with company policies by handling returns, identifying shrink and damages, and adapting to change and feedback.

Minimum Qualifications

Retail experience including operating front‑end equipment (e.g., cash register); experience working with mobile retail applications.

Preferred Qualifications

No preferred qualifications listed.

Primary Location

15 MILL CREEK CIR, POOLER, GA 31322-2151, United States of America

Salary & Compensation

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation may be paid in the form of premiums ranging from $0.35 per hour to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs include high school completion, bachelor's degrees, English Language Learning, and short‑form certificates. Tuition, books, and fees are fully paid for by Walmart.

Legal Statements

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.