Member Specialist - PT

Sam's Club; Shakopee (MN); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) plan

Paid time off benefits including PTO

Company-paid education benefit program

Job summary

A well-known retail warehouse club in Shakopee, MN, seeks a dedicated associate to ensure exemplary member service and maintain operational standards. You will support members with their needs, assist in training new associates, and handle various store responsibilities. The hourly wage ranges from $19.00 to $27.00, with additional premiums possible. Benefits include health coverage, 401(k), paid time off, and education programs, ensuring comprehensive support for associates.

Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.

Responsibilities

• Maintain area of responsibility according to company policies.
• Provide member service by maintaining exit areas and assisting with merchandise.
• Assist in securing and safeguarding company assets.
• Train Member Frontline Service associates on processes.
• Comply with company policies and procedures.
• Complete work assignments and priorities effectively.

Skills

Retail experience

Operating front end equipment

Working with mobile retail applications

Job description

Position Summary

Position Summary... What you'll do...

Responsibilities

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages.
• Provides member service by maintaining exit areas; reviewing member receipts; acknowledging the member and identifying member needs; assisting members with purchasing decisions; assisting members with locating merchandise.
• Provides member service by maintaining self‑checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self‑service technology; processing member purchases; assisting with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing self‑checkout area.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures; maintaining paperwork, logs, and other required documentation; executing emergency response procedures; and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures; teaching new technology and tool functionality; delivering new program rollout training; and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Compensation

The hourly wage range for this position is $19.00 to $27.00*

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Qualifications

Minimum Qualifications

Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

Preferred Qualifications

Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications

Location

Primary Location: 8201 OLD CARRIAGE CT, SHAKOPEE, MN 55379-3154, United States of America

Policies

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.