(USA) Coach/Ops Mgr Trainee

Walmart; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic leader to drive store operations and enhance customer experiences. This role emphasizes team development, financial performance management, and a commitment to exceptional service. You will lead initiatives that foster a culture of belonging and accountability, ensuring that associates feel supported and valued. With a focus on continuous improvement, you will leverage data-driven decisions to meet both short- and long-term goals. Join a company that prioritizes its people and the community, offering competitive pay and a range of benefits designed to support your personal and professional growth.

Benefits

Health Coverage

401(k)

Stock Purchase

Paid Time Off

Disability Benefits

Discounts

Military Leave Pay

Education Benefits

Qualifications

• Two years of college or equivalent work experience required.
• Experience in retail and supervisory roles preferred.

Responsibilities

• Lead and develop teams to enhance store operations.
• Drive financial performance by managing budgets and P&L.

Skills

Customer Service

Team Leadership

Data-Driven Decision Making

Financial Performance Management

Process Improvement

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties, setting clear expectations, providing recognition, and ensuring diversity and inclusion awareness. Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for achieving results.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, utilizing and supporting the Open Door Policy, and provides guidance on applying these in executing business processes and practices. Builds high-performing teams, embraces differences, and creates a workplace where associates feel supported and connected through a culture of belonging. Works collaboratively, builds strong relationships, communicates with impact, and motivates others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity, maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports and fosters our culture by making a positive impact for associates, customers, members, and the community through initiatives like creating a sense of belonging, eliminating waste, and participating in local giving. Acts in a selfless, humble, honest, fair, and transparent manner.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates curiosity, resilience, and encourages learning from mistakes. Drives continuous improvement, adopts new technologies and skills, and supports others through change.

Walmart offers competitive pay, performance-based bonuses, and benefits including health coverage, 401(k), stock purchase, paid time off, disability, discounts, military leave pay, and more. Associates also receive PTO or PPTO, which can be used for vacation, sick leave, or other purposes, meeting or exceeding legal requirements.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for associates, covering from high school to bachelor's degrees, including English Language Learning and certificates, with tuition, books, and fees paid by Walmart. Eligibility varies by benefit and employment status.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses, regional pay zones based on location, and other incentives.

Minimum Qualifications...

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

4313 Corunna Rd, Flint, MI 48532-4152, United States of America