(USA) Coach/Ops Mgr Trainee

Walmart; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Walmart is seeking a Manager Trainee to lead teams, drive financial performance, and ensure exceptional customer service in a designated store area. The ideal candidate possesses leadership qualities and relevant retail experience, with educational support offered through Walmart's Live Better U program. Competitive pay, benefits, and bonuses included.

Benefits

Health benefits including medical, vision, dental

401(k) and stock purchase options

Paid time off including parental and sick leave

Tuition reimbursement through Live Better U

Qualifications

• 2 years of college; OR 1 year of retail experience and 1 year supervisory experience.
• Successful completion of required trainings.
• Experience supervising 5+ direct reports preferred.

Responsibilities

• Lead teams by teaching and mentoring associates.
• Drive financial performance and sales through P&L management.
• Ensure compliance with company policies and customer service standards.

Skills

Leadership

Customer Service

Team Development

Education

2 years of college or 1 year retail and supervisory experience

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring belonging awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring a culture of belonging awareness.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Walmart covers tuition, books, and fees. Eligibility requirements apply.

Benefits and eligibility details can be found at One.Walmart.

The hourly wage range for this position is $31.49-$36.06, plus differential to meet legislative requirements: Coach/Manager Trainee - $4.81/hour. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation includes performance bonuses, regional pay zone adjustments, and other incentives.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
• For facilities that sell only ammunition, a current state-issued Certificate of Eligibility may be required.
• Associates must attend and complete all required trainings and assessments, such as Academy trainings and Open Door trainings.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

221E NE 104th Ave, Vancouver, WA 98664-4505, United States of America